Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna LaJudice

Woodlyn,PA

Summary

Proactive Medical Receptionist with extensive experience in patient scheduling, insurance verification, and managing multi-line phone systems. Skilled in maintaining confidentiality, adhering to HIPAA regulations, and ensuring accurate medical records. Committed to providing compassionate customer service and fostering a positive and welcoming atmosphere for patients and their families.

Overview

20
20
years of professional experience

Work History

Medical Receptionist

Ridley Creek Retina
10.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

Medical Receptionist

Advocare Children's Medical Associates
02.2019 - 10.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.

Medical Receptionist

Starer, Rizzo and Ruffini
10.2022 - 09.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Medical Receptionist

Center for Family Health
08.2012 - 05.2013
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.

Medical Biller

Grossinger Neuropain Specialist
02.2005 - 12.2010
  • Verified insurance of patients to determine eligibility.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.

Education

High School Diploma -

Cardinal O'Hara
Springfield, PA
06-1987

Skills

  • Appointment management
  • Reminder calls
  • Letter preparation
  • EMR / EHR
  • Patient reception management
  • Co-payment collection
  • Insurance verifications
  • Patient Registration

Timeline

Medical Receptionist

Ridley Creek Retina
10.2023 - Current

Medical Receptionist

Starer, Rizzo and Ruffini
10.2022 - 09.2023

Medical Receptionist

Advocare Children's Medical Associates
02.2019 - 10.2023

Medical Receptionist

Center for Family Health
08.2012 - 05.2013

Medical Biller

Grossinger Neuropain Specialist
02.2005 - 12.2010

High School Diploma -

Cardinal O'Hara
Donna LaJudice