Donna LaJudice
Woodlyn,PA
Summary
Proactive Medical Receptionist with extensive experience in patient scheduling, insurance verification, and managing multi-line phone systems. Skilled in maintaining confidentiality, adhering to HIPAA regulations, and ensuring accurate medical records. Committed to providing compassionate customer service and fostering a positive and welcoming atmosphere for patients and their families.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Ridley Creek Retina
10.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Medical Receptionist
Advocare Children's Medical Associates
02.2019 - 10.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Starer, Rizzo and Ruffini
10.2022 - 09.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Receptionist
Center for Family Health
08.2012 - 05.2013
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
Medical Biller
Grossinger Neuropain Specialist
02.2005 - 12.2010
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
Education
High School Diploma -
Cardinal O'Hara
Springfield, PA 06-1987
Skills
- Appointment management
- Reminder calls
- Letter preparation
- EMR / EHR
- Patient reception management
- Co-payment collection
- Insurance verifications
- Patient Registration
Timeline
Medical Receptionist
Ridley Creek Retina
10.2023 - Current
Medical Receptionist
Starer, Rizzo and Ruffini
10.2022 - 09.2023
Medical Receptionist
Advocare Children's Medical Associates
02.2019 - 10.2023
Medical Receptionist
Center for Family Health
08.2012 - 05.2013
Medical Biller
Grossinger Neuropain Specialist
02.2005 - 12.2010
High School Diploma -
Cardinal O'Hara
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