Proactive Medical Receptionist with extensive experience in patient scheduling, insurance verification, and managing multi-line phone systems. Skilled in maintaining confidentiality, adhering to HIPAA regulations, and ensuring accurate medical records. Committed to providing compassionate customer service and fostering a positive and welcoming atmosphere for patients and their families.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Ridley Creek Retina
10.2023 - Current
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Medical Receptionist
Advocare Children's Medical Associates
02.2019 - 10.2023
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Starer, Rizzo and Ruffini
10.2022 - 09.2023
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Receptionist
Center for Family Health
08.2012 - 05.2013
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Maintained current and accurate medical records for patients.
Medical Biller
Grossinger Neuropain Specialist
02.2005 - 12.2010
Verified insurance of patients to determine eligibility.
Communicated with insurance providers to resolve denied claims and resubmitted.
Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
Filed and updated patient information and medical records.
Ensured timely payments from insurance providers through submission of accurate and complete claims.
Collected payments and applied to patient accounts.
Posted payments and collections on regular basis.
Education
High School Diploma -
Cardinal O'Hara
Springfield, PA
06-1987
Skills
Appointment management
Reminder calls
Letter preparation
EMR / EHR
Patient reception management
Co-payment collection
Insurance verifications
Patient Registration
Timeline
Medical Receptionist
Ridley Creek Retina
10.2023 - Current
Medical Receptionist
Starer, Rizzo and Ruffini
10.2022 - 09.2023
Medical Receptionist
Advocare Children's Medical Associates
02.2019 - 10.2023
Medical Receptionist
Center for Family Health
08.2012 - 05.2013
Medical Biller
Grossinger Neuropain Specialist
02.2005 - 12.2010
High School Diploma -
Cardinal O'Hara
Similar Profiles
Reagan KienzleReagan Kienzle
Receptionist at Ridley Creek RetinaReceptionist at Ridley Creek Retina