Donna Land
Melbourne
Summary
Experienced Professional with Exceptional Customer Service Skills Skilled manager with 15+ years of experience in accounts receivable, payables, customer/ client services, and team leadership in a shared services environment. Proven track record of driving growth, improving productivity, and enhancing quality. Proficient in project management and contract compliance with a background in various Saas, CRM, and SAP systems.
Overview
23
23
years of professional experience
Work History
Senior Eligibility/ Patient Access
CIGNA -ACCREDO
Nashville
07.2022 - 04.2023
- Addressed intricate PBM coverage challenges by leveraging in-depth knowledge of payers and operational protocols.
- Engaged directly with stakeholders from both inside and outside the organization.
- Developed actionable solutions driving improved team execution and results.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Self Employed Contractor / Stay-at-home Parent
Self Employed Contractor
Nashville
09.2016 - 09.2022
- Performed comprehensive research to evaluate client requirements and market dynamics.
- Discovered opportunities for cost reduction through enhanced efficiency.
- Built strong relationships with key stakeholders at all levels of the organization to foster trust and collaboration
- Provided expert advice and guidance to clients on various business challenges and opportunities
Vice President of Revenue Cycle
HOSPICE COMPASSUS
Brentwood
01.2016 - 07.2016
- Develop a plan and guide multi-site central billing offices through the integration of acquired entities, including the retention of staff and culture transition.
- Project management of the RCM system conversion, including weekly update meetings with key stakeholders, and management and monitoring of $70M monthly revenue across five disparate billing platforms.
- Management and monitoring of $70M monthly revenue across five disparate billing platforms.
- Participated in selection committee for enterprise-wide EMR/Billing system deployment.
- Managed remote operations and distributed workloads of CBOs in Springfield, MO and Bay City, MI.
- Created team to administer pass-through funds totaling $7-8M per month servicing partner caregivers.
- Advised senior executives on approaches for resolving complex issues impacting operations.
VP Operations - Revenue Cycle – Contract
COMPREHENSIVE PAIN SPECIALISTS
Brentwood
01.2015 - 08.2015
- Oversaw revenue and operational functions across centralized scheduling, coding, billing, collections, and provider credentialing.
- Partnered with departmental leaders to monitor trends and identify sales opportunities.
- Developed a scorecard of revenue cycle metrics to assess performance, trends, and illustrate opportunities for improvement.
- Defined thresholds and targets for monthly key performance indicators (KPIs).
- Negotiated contract terms with outsourcing partner for specific revenue cycle tasks.
- Ensured compliance with federal, state, and local laws related to employment practices.
Vice President of Revenue Cycle
COGENT HMG (now Sound Physicians)
04.2011 - 01.2015
- Responsible for revenue of hospital-based provider groups in 130+ facilities nationwide (29 states) and metrics to measure performance across each stage of the revenue cycle
- Accountable for $650M across 2,000+providers with aggressive and sustained growth pattern
- Responsible for customer satisfaction and communication to the field on issues affecting cash flow
- Concurrent oversight of four external billing vendors through notification, turndown and migration
- Developed RFP content, timeline, and evaluation scorecard for selected outsourced/co-sourced Revenue Cycle Solutions
- Established KPI targets and dashboard reporting of revenue cycle metrics for internal tracking and board reporting on CBO results, vendor performance, and overall enterprise progress and stability
- Achieved radical, measurable performance improvement during a time of rapid growth including: Increased collections by 1.7M per month through sequestration and Medicaid expansion updates
- Developed policies and deadlines to accommodate integration time limits
- Reduced CBO cost-to-collect by .06% of net rev while simultaneously on-boarding 60+ markets through acquisition and merger
- Decreased gross DAR by 79 days in 15 months
Director of Operations, Revenue and Regulatory Compliance
LATTIMORE BLACK MORGAN & CAIN, PC
Brentwood
02.2000 - 04.2011
- Revenue cycle consulting with deep expertise in regulatory compliance, Stark and anti-kickback statute compliance, coding, and documentation to assist clients in the development of best practices, key performance indicators, and risk indicators for presentation to investors during due diligence.
- Privacy Officer for Covered Entities of the Nashville Metropolitan Government.
- Board and leadership presentations to gain support for consulting services, including revenue cycle process flows, gap analysis, compliance projects, and RCM transformation.
- Partner with business development as a subject matter expert to close deals.
- Worked extensively with physicians and integrated delivery systems to understand pain points and offer LBMC solutions using ROI models.
- Formed and sustained strategic relationships with clients.
Education
Bachelor of Business Administration -
ROCHVILLE UNIVERSITY
01.1998
Skills
- Revenue Management
- Developing scalable models
- Project Management
- KPI and performance metrics design
- Data analytics-based decision-making
- Client retention initiatives
- Ensuring transparency
- Stakeholder management
- Liaison between internal and external stakeholders
- Process improvement
- Financial analysis
Timeline
Senior Eligibility/ Patient Access
CIGNA -ACCREDO
07.2022 - 04.2023
Self Employed Contractor / Stay-at-home Parent
Self Employed Contractor
09.2016 - 09.2022
Vice President of Revenue Cycle
HOSPICE COMPASSUS
01.2016 - 07.2016
VP Operations - Revenue Cycle – Contract
COMPREHENSIVE PAIN SPECIALISTS
01.2015 - 08.2015
Vice President of Revenue Cycle
COGENT HMG (now Sound Physicians)
04.2011 - 01.2015
Director of Operations, Revenue and Regulatory Compliance
LATTIMORE BLACK MORGAN & CAIN, PC
02.2000 - 04.2011
Bachelor of Business Administration -
ROCHVILLE UNIVERSITY
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