Donna Landis
DoorDash
Bealeton,CA
14
years of professional experience
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Work History
DoorDash Delivery Driver
3 Years 7 Months- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated delivery routes using GPS technology to optimize travel time and reduce delays.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained high standards of vehicle cleanliness to ensure safe transport of food items.
- Implemented feedback from customers to enhance service quality and improve overall experience.
- Delivered orders to customers to drive full satisfaction.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
Morning Prep Cook
5 Months- Prepared ingredients and assembled food items according to standardized recipes.
- Operated kitchen equipment including grills, fryers, and preparation tools safely.
- Maintained cleanliness and organization of kitchen stations and work areas.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Collaborated with team members to ensure timely food service during peak hours.
- Ensured compliance with health regulations and company standards for food safety.
- Closely followed standardized recipes to maintain consistency in taste and presentation across all dishes served.
- Contributed to a positive team environment through clear communication and collaboration with fellow cooks.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and regulations.
- Enhanced kitchen efficiency by diligently prepping ingredients and organizing workstations for morning shifts.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Driver/Online Digital Scanner
1 Year 9 Months- Customized optimal routes using GPS devices to reach destinations in a timely manner
- Ensured customer satisfaction through quick service under strict deadlines
- Customized optimal routes using GPS devices to reach destinations in a timely manner
- Delivered shipments on time to meet strict schedules
- Built friendly, professional rapport with customers to enhance satisfaction
- Online order fill and dispense incoming orders
- Locate, prepare, and package merchandise, ensuring accuracy prior to pickup
- November 2023 - Current Spark
Customer Service Representation II
1 Year- Managed difficult customer situations with professionalism and empathy, fostering positive relationships and trust.
- Guided customers in navigating company website or application, enhancing user experience during support interactions.
- Documented, researched, and resolved customer service issues, ensuring timely solutions and customer satisfaction.
- Collaborated across departments to resolve customer-related issues.
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
Housekeeper
1 Year- Ensured assigned areas remained spotless through thorough cleaning routines.
- Completed assigned tasks within allotted schedules by effectively managing time.
- Tracked inventory of cleaning supplies and alerted management for timely restocking.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Packer/Picker
3 Years 2 Months- Tracked inventory and processed orders using computers and handheld devices.
- Performed quality checks on packaged items before shipping out to customers.
- Reviewed work orders for special instructions and ensured proper packaging components.
- Trained new employees on proper packing techniques and procedures.
- Efficiently managed time to consistently meet deadlines and quotas set by supervisors.
- Utilized computers or handheld devices for tracking inventory and processing orders.
Education
GED
Skills
Customer Service
Excellent Communication
Time management
Data Entry
Precision and attention to detail
Route planning
Order fulfillment
Inventory control
Quality checks
Package handling
Defensive driving
Proof of delivery
Timeline
Morning Prep Cook
Qdoba
02.2026 - 07.2026Read More
Driver/Online Digital Scanner
Walmart
11.2023 - 08.2025Read More
DoorDash Delivery Driver
DoorDash
01.2023 - CurrentRead More
Customer Service Representation II
General Dynamics
09.2022 - 09.2023Read More
Housekeeper
Hyde Real Estate
07.2018 - 07.2019Read More
Packer/Picker
Amazon Warehouse
04.2012 - 06.2015Read More
Ben Davis High School
GED
Read More