Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Donna Letteney

Scottsdale,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated, with extensive experience in the hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Will bring my patience, clean appearance, professionalism, leadership skills, teamwork, and good communication skills to your team.

Overview

13
13
years of professional experience

Work History

Server

Grapevine
Scottsdale, AZ
08.2023 - Current
  • Presented menus and answered questions regarding items.
  • Served food and beverages to patrons and confirmed complete orders.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Assisted in training new servers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Lead Server

Good Eats Cafe
Pewaukee, WI
11.2020 - 05.2023
  • Handled all opening and closing duties required to operate the restaurant and ensures that all stocking is done, tables are properly set, and the dining room is clean
  • Welcomed and greeted guests with lot of enthusiasm and positive attitude and seat them in the dining room
  • Coordinated with kitchen staff about dietary restrictions and ensure timely preparation and delivery of food
  • Controlled and expedite all kitchen orders with speed, purpose, precision, and understanding of the flow of the dining room
  • Was attentive to the guests by checking back to refill drinks, bring condiments if needed, rectify any problems in dishes not being prepared correctly
  • Provided leadership to crew and managers guaranteeing great quality, customer service and cleanliness according to the public health code
  • Trained newly hired employees on complex food, wine, and cocktail menu to assist in upselling and proper recommendations for guests
  • Trained them on correct use of safety codes and POS system
  • Performed day to day supervision of staff, FOH and BOH, assigned tasks and directed overall restaurant operation performances
  • Closed the restaurant every day; making sure all daily and weekly activities were completed and done correctly, restocking, cleaning, end of day paperwork and money drop.

Opening Server

Maxim's Restaurant
Oconomowoc, WI
03.2011 - 09.2018
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Presented menus, serve and help customers to select food and beverages, take and serve orders, answered questions about the menu and food
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared checks, itemizing total meal costs and taxes.
  • Coordinated the entire dining experience, while creating a hospitable, welcoming atmosphere
  • Trained new employees on restaurant procedures and plating techniques.
  • Stayed informed about daily specials, new menu items, promotions.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Stocked service areas with supplies during slow periods.
  • Completed day-to-day duties accurately and efficiently.

Server

Zin Uncommon California Italian - Delafield, WI
07.2014 - 01.2016
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Diploma -

Hartford Union High School
Hartford, WI
06.2007

Skills

  • Restaurant Operation
  • Culinary Experience
  • Food and Beverages
  • Serving Experience
  • Effective Customer Upselling
  • Bartending
  • Order Presentation
  • Team Training & Coaching
  • Customer Satisfaction
  • Banquet Experience
  • POS Handling
  • Payment Processing
  • Leadership Skills
  • Issues & Resolution
  • Strong Work Ethic
  • Enthusiasm & Positive Attitude
  • Multi-Tasking
  • Problem Solving
  • Communication

Accomplishments

National Defense Service Medal - US Army | October 2008

Timeline

Server

Grapevine
08.2023 - Current

Lead Server

Good Eats Cafe
11.2020 - 05.2023

Server

Zin Uncommon California Italian - Delafield, WI
07.2014 - 01.2016

Opening Server

Maxim's Restaurant
03.2011 - 09.2018

Diploma -

Hartford Union High School

Similar Profiles

CREATE PROFILE
Donna Letteney