Summary
Overview
Work History
Education
Skills
Certification
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Donna Levy

Continuous Improvement
Aurora,IL

Summary

Successful Continuous Improvement Project Manager with expertise in developing and implementing process improvement solutions resulting in better efficiency, productivity, and quality that align with business strategies and goals. Focused on reducing waste by developing value stream mapping to analyze workflow processes and to identify inefficiencies and opportunities for improvement. Adept at designing and applying process changes that improve both output and worker satisfaction. Organized and articulate with excellent troubleshooting abilities. Offering highly analytical mindset and strong project management skills. Friendly and approachable with excellent communication and leadership skills.

Overview

15
15
years of professional experience
5
5
Certification

Work History

Continuous Improvement Project Manager

USG | Hybrid
06.2022 - Current
  • Spearheaded creation of 25+ Standard Operating Procedures (SOPs) within IT PMO to ensure consistency and efficiency.
  • Designed and implemented custom Visio value stream mapping diagrams to document new Microsoft Project Online (MS POL) processes.
  • IT PMO Subject Matter Expert (SME) on new Microsoft Project Online (MS POL) enterprise application.
  • Served as Project Web Application (PWA) Administrator to ensure all project attributes were synchronized across platforms and all projects aligned to IT PMO processes and procedures.
  • Co-designed and implemented PowerBI reports for projects in Microsoft Project Online (MS POL) to review status reports, update data, as needed, and validate project details to ensure accuracy and facilitate Quality Assurance (QA) prior to distribution.
  • Collaborated with IT PMO team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.

Cyber Security Analyst

Illinois Tool Works (ITW) | Remote
04.2021 - 04.2022
  • Conducted 70+ cyber hygiene assessments based on NIST Security Framework and internal company IT Policy standards to identify security gaps and opportunities for organization improvement to help establish and foster a good healthy baseline practice.
  • Identified opportunities for improvement and eliminated a bottleneck of backlogged workload by introducing Lean and Project Management methodology and providing strategic recommendations that slashed project completion time by 6-months.
  • Leveraged exemplary communication and cross-functional coordination abilities to provide guidance and training regarding evidence required to assess current security controls.
  • Prepared formal reports for Quality Assurance (QA) submittal to key stakeholders documenting all findings and recommendations aligned with desired risk levels and Key Performance Indicators (KPIs).
  • Eased project team onboarding and offboarding transitions through effective training and development.

Business Operations Project Manager

Affinity Strategies | Hybrid
10.2017 - 11.2018
  • Transformed business owner sceptic into an advocate by pitching a business case that overcame resistance, ultimately advocating for modernization, paving the way for a new Cloud-based platform that increased operational efficiency 50% in 1-year.
  • Provided value by reducing operating expenses 20% in 2-months by designing and implementing project tools that enabled and supported efficient coordination of project deliverables, milestones, and deadlines.
  • Demonstrated ability to provide viable, cost-effective solutions to operational challenges by conducting Root Cause Analysis (RCA) and developing process improvements throughout the organization, including Standard Operating Procedures (SOPs) that created uniformity and consistency.
  • Orchestrated 5 simultaneous projects within strict timeframes and budget constraints through the entire project lifecycle by solving complex problems and working closely with client Board of Directors.
  • Scheduled and facilitated client meetings to elicit business needs and requirements.

Program Manager

Kellen | Hybrid
10.2011 - 10.2017
  • Successfully managed a project team of five in the implementation, testing, and "go-live" launch of a new SaaS for 250+ health care client member users. Identified and analyzed issues during testing phase and collaborated with project team to determine alternative solutions to resolve issues prior to scheduled launch date.
  • Identified and successfully resolved a process issue utilizing Root Cause Analysis (RCA) which reduced project expenses 15% eliminating many days of overtime, reducing employee frustration, and increased client satisfaction by providing accurate data.
  • Validated quality of deliverables to specifications before releasing to clients.

Office Manager & Program Coordinator

Landon, Farrey & Associates
04.2008 - 10.2011
    • Increased employee productivity 50% in 3-months by reengineering existing processes and developing and implementing new Standard Operating Procedures (SOPs) to drive growth and process overhaul.
    • Identified and reduced Lean waste 80% in 18-months by introducing Lean methodology, principles, and tools to cultivate efficient business operations.
    • Facilitated training and education of staff to ensure sustainability of continuous improvement project initiatives.

Education

Bachelor of Arts - Dance And Psychology

Hope College
Holland, MI

Skills

  • Operational Excellence & Efficiencies
  • Process Improvement Initiatives & Solutions
  • Process Redesign & Optimization
  • Standard Operating Procedures (SOPs)
  • Process Flow Diagraming
  • Project Management

Certification

  • Lean Six Sigma Green Belt
  • Certified Scrum Master
  • Business Analysis
  • ITIL4 in IT Service Management
  • Microsoft Office Specialist

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Continuous Improvement Project Manager

USG | Hybrid
06.2022 - Current

Cyber Security Analyst

Illinois Tool Works (ITW) | Remote
04.2021 - 04.2022

Business Operations Project Manager

Affinity Strategies | Hybrid
10.2017 - 11.2018

Program Manager

Kellen | Hybrid
10.2011 - 10.2017

Office Manager & Program Coordinator

Landon, Farrey & Associates
04.2008 - 10.2011

Bachelor of Arts - Dance And Psychology

Hope College

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Donna LevyContinuous Improvement