Donna Lewis

• Greets all visitors, vendors, and contractors with a warm and professional welcome. Signs in all visitors electronically and verifies identifications for all that enter the corporate office.

• Alerts employees in a timely fashion when visitors/catering/vendors/etc arrive.

• Completes all required T-Mobile trainings to continuously remain NSA compliant and to keep within all SOP guidelines.

• Help schedules corporate meetings and assist handling catering events for the building.

• Manages all Electric Vehicle requests and grants employees their charging access for all sites excluding Bellevue, WA.

• Manages all Employee Locker Requests for the Field Stites across the country, excluding Bellevue, WA.

• Assists in coordinating Company Sponsored Events alongside the Workplace Experience Team I.E: The 2024 Sustainability Fair in Frisco.

• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.

• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Streamlined check-in processes for improved efficiency and reduced wait times.
• Handled reservation changes efficiently while minimizing inconvenience or dissatisfaction for affected guests.
• Coordinated special events, ensuring all details were executed flawlessly for memorable experiences.
• Contributed to overall team success by consistently meeting or exceeding performance metrics related to guest satisfaction.
• Was Responsible for the weekly scheduling of staff to ensure adequate coverage.
• Conducted staff meetings to inform of changes, updates, and regulations.

• Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
• Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
• Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
• Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
• Led weekly team meetings to communicate upcoming promotions and current metrics.
• Leveraged guest feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
• Boosted revenue with strategic upselling of premium rooms, services, and amenities when appropriate.
• Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
• Developed and implemented strategies to improve guest experiences and build loyalty.
• Established partnerships with local businesses to provide exclusive benefits for hotel guests, increasing overall value perception.
• Conducted regular performance evaluations of staff members to foster growth, development, and accountability in the workplace.

• Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
• Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
• Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
• Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
• Led weekly team meetings to communicate upcoming promotions and current metrics.
• Leveraged guest feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
• Boosted revenue with strategic upselling of premium rooms, services, and amenities when appropriate.
• Organized and distributed payroll for staff members.
• Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
• Developed and implemented strategies to improve guest experiences and build loyalty.
• Established partnerships with local businesses to provide exclusive benefits for hotel guests, increasing overall value perception.
• Conducted regular performance evaluations of staff members to foster growth, development, and accountability in the workplace.

• Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
• Optimized revenue generation opportunities by staying informed about industry trends and adjusting offerings accordingly.
• Promoted wellness culture within the spa by organizing team-building exercises, staff wellness programs, and other initiatives.
• Boosted customer satisfaction by providing personalized recommendations for spa treatments and products.
• Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
• Supported training initiatives for new staff members to help them quickly acclimate to spa protocols and procedures.
• Managed inventory control processes for retail products to reduce waste while maintaining stock availability for clients'' purchase needs.
• Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
• Improved team efficiency by effectively coordinating with therapists, management, and other staff members.