Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Donna Lewis

Wylie,Tx

Summary

Highly Motivated, energetic, team player & confident professional looking to grow utilizing friendly demeanor, skills in situation analysis while using significant previous experience as a Medical File Data Entry Clerk, Preschool 3 and 4 and School Age Educator, and Customer Service Manager

Overview

20
20
years of professional experience

Work History

Preschool 3 and 4 and School Age Educator

Handprints Academy
Wylie, TX
08.2021 - 12.2021
  • Selected appropriate teaching method while adapting to students learning styles
  • Promoted adherence to behavioral guidelines, aiding in the acquisition of new skills during gym and playground activities
  • Created engaging and educational lesson plans for children, ensuring fun learning experiences
  • Employed a variety of educational techniques (educational play, media etc.) to teach children
  • Aided in the progress of children's social competencies and self-esteem through attentive observation
  • Encouraged children to interact with each other and resolve occasional arguments
  • Provided regular updates on students' performance to parents
  • Consistently maintained open lines of communication with parents, promoting understanding of children's backgrounds and psyches

  • Established positive relationships with students to create a safe and comfortable learning environment.
  • Ensured safety of all participants by monitoring student behavior during breaks and lunchtime.
  • Regularly assessed student progress through formal and informal evaluations.
  • Attended professional development workshops and seminars to stay abreast of new trends in education.
  • Ensured a clean and organized play and learning environment, maintaining compliance with health and safety guidelines.
  • Successfully provided support and knowledge to young children aged 6-11, exemplifying adaptability.
  • Demonstrated strong comprehension of child development principles and educational techniques
  • Skilled in maintaining a safe and hygienic classroom environment by following established safety protocols, particularly during the Covid-19 pandemic.
  • Demonstrated exceptional communication and instructional abilities
  • Adept at acting as a mediator for effective communication among children
  • Consistently displayed a calm and approachable nature
  • Obtained CPR certification.
  • Engaged parents in their children's education by providing regular updates about academic performance and classroom activities.
  • Incorporated cooperative learning strategies into daily instruction whenever possible.
  • Created lesson plans and activities to engage students in the learning process.
  • Fostered critical thinking in students by facilitating stimulating problem-solving exercises.
  • Developed curriculum, lesson plans, and instructional materials for effective classroom instruction.
  • Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
  • Ensured adherence to behavior rules and maintained order among students.
  • Implemented targeted improvement plans utilizing assessed weaknesses and strengths to enhance student performance.

Preschool A Teacher

Bearfoot Lodge Private School
Wylie, TX
01.2020 - 08.2021
  • Selected appropriate teaching method while adapting to students learning styles
  • Established and encouraged rules of behavior in the classroom and on the playground while learning new tasks
  • Developed lesson plans and activities that are fun and educational for children
  • Employed a variety of educational techniques (storytelling, educational play, media etc.) to teach children
  • Observed each child to help them improve their social competencies and build self-esteem
  • Encouraged children to interact with each other and resolve occasional arguments
  • Guided children to develop their artistic and practical capabilities through a carefully constructed curriculum (identify shapes, numbers or colors, do crafts, etc.)
  • Implemented structured snack times while ensuring the well-being of children under supervision
  • Tracked children's progress and report to parents using Kid's Report program
  • Communicated with parents regularly to understand the children's background and psyche
  • Collaborated with other educators
  • Maintained a clean and tidy classroom consistent with health and safety standards
  • Experienced Preschool Teacher with a proven track record
  • Excellent understanding of the principles of child development and preschool educational methods
  • Familiarity with safety and sanitation guidelines for classrooms
  • Excellent communication and instructional skills
  • Facilitating communication among children
  • Exhibited reliability through a calm and welcoming attitude.
  • Balanced creativity with practical acumen
  • Certification in CPR.

Service Operations Manager

Tom Thumb Food and Pharmacy
Plano, TX
10.2009 - 09.2018
  • Successfully directed daily activities and provided leadership to a team of customer service staff
  • Used problem-solving skills to achieve resolution and exceed customer expectations.
  • Managed the onboarding process for new customer service team members, resulting in enhanced satisfaction levels among customers.
  • Relaying information in a concise and clear manner
  • Developed lasting customer relationships by prioritizing their needs
  • Oversaw the implementation of internal processes and policies by customer service teams
  • Utilized spreadsheet software to manage and document work schedules and sales data
  • Utilized effective strategies in staff allocation and procurement to enhance operational efficiency
  • Assisted with various administrative responsibilities as necessary
  • Developed team members' soft skills through effective coaching
  • Conducting bi-annual evaluations of customer service associates for assessment and performance purposes
  • Increased sales by promoting latest products and services.
  • Managed quality control
  • Utilized various communication channels to correspond with regional director
  • Efficiently liaised with diverse clientele such as customers, vendors, and sales representatives both face-to-face and through telephone communication.
  • Monitored staff performance to ensure adherence to company policies and procedures.
  • Managed daily workflow of customer service team members.
  • Provided feedback on process improvements based on customer feedback.
  • Collaborated with cross-functional teams to identify areas for improvement in customer service operations.
  • Analyzed data from call center systems to identify trends in customer inquiries and complaints.
  • Resolved escalated customer issues in a timely manner while maintaining high levels of satisfaction.
  • Maintained a safe working environment by enforcing safety protocols among the team members.
  • Collaborated with IT department to troubleshoot technical problems impacting customers.

Medical File Data Entry Clerk

Outreach Health Services
Garland, TX
01.2008 - 01.2009
  • Ensured the organization and privacy of patient PHI records
  • Handled various administrative responsibilities including filing, photocopying, and scanning
  • Maintained smooth flow of record relocation from main file room to auxiliary file area
  • Successfully managed the flow of information by handling both incoming and outgoing patient PHI
  • Managed data entry tasks while also responsible for editing different types of documents including memos, reports, and forms.

Teacher

Summit Private School
Wylie, TX
01.2002 - 01.2007
  • Managed a classroom that consisted of 15-17 four and five year old children
  • Provided children with learning experiences that promoted their cognitive, social and emotional development
  • Delivered individualized instruction in all areas of the curriculum
  • Participated in all training and in-service opportunities to maintain a high standard of educational excellence
  • Frequently requested by parents to work with their children
  • Created and implemented after school learning activities that included sign language, Spanish and holiday events and programs for elementary students
  • Created learning centers for all areas of development
  • Lead whole and small group instruction.

Library Assistant Volunteer

Truett and Rita Smith Public Library Volunteer Boo
Wylie, TX

Education

Some College (No Degree) - Accounting And Business Management

University of North Texas
Denton, TX

Skills

  • Highly Motivated
  • Energetic
  • Team player
  • Confident professional
  • Situation analysis
  • Medical File Data Entry Clerk
  • Preschool 3 and 4 and School Age Educator
  • Customer Service Manager
  • After School Teacher
  • Teaching strategies

  • Classroom Management
  • Literacy strategies
  • Lesson planning and activity development
  • Educational techniques
  • Child observation and improvement
  • Social competency development
  • Conflict resolution
  • Snack hour organization and supervision
  • Student Motivation
  • Progress tracking and reporting
  • Student Records Management
  • Parent communication
  • Collaboration with other educators
  • Classroom cleanliness and safety

  • Class Instruction
  • Elementary Education
  • Child Development
  • Safety and sanitation guidelines familiarity
  • Communication and instructional skills
  • Mediation between children
  • Cool-tempered
  • Friendly
  • Reliable
  • CPR certification
  • Preschool A Teacher
  • Artistic and practical capability guidance
  • Kid's Report program usage
  • Service Operations Manager
  • Customer service supervision and problem-solving
  • Training and development of customer service employees
  • Communication with customers, vendors, and sales representatives
  • Administrative duties assistance
  • Soft skills coaching and development
  • Bi-annual customer service associates evaluations
  • Promotion of new products and services
  • Quality control management
  • Communication with regional director
  • Greeting customers, vendors, and sales representatives
  • Data Entry of medical files for nurses
  • Maintenance of confidential patient PHI records
  • Filing, photocopying, scanning
  • Coordination of archived records movement
  • Handling of patient files and data entry
  • Truett and Rita Smith Public Library Volunteer
  • Book shelving and repair
  • Assisting patrons in finding books
  • Teacher
  • Classroom management
  • Individualized instruction
  • Training and in-service participation
  • After school learning activities creation and implementation
  • Learning center creation
  • Whole and small group instruction
  • MS OFFICE
  • PEOPLESOFT
  • Excel
  • Windows
  • Outlook
  • Fedex receiving and shipping app
  • Apache Office
  • Subject matter expertise

References

  • Chad Neptune, Gospel Chapel Church, Terrell, TX, 469-223-7470, chadneptune@live.com
  • Ashton Bussell, Director Cadence Academy, Terrell, TX, 469-818-4561
  • Protima Prasad, Teacher, Plano, TX, 214-886-1492

Timeline

Preschool 3 and 4 and School Age Educator

Handprints Academy
08.2021 - 12.2021

Preschool A Teacher

Bearfoot Lodge Private School
01.2020 - 08.2021

Service Operations Manager

Tom Thumb Food and Pharmacy
10.2009 - 09.2018

Medical File Data Entry Clerk

Outreach Health Services
01.2008 - 01.2009

Teacher

Summit Private School
01.2002 - 01.2007

Library Assistant Volunteer

Truett and Rita Smith Public Library Volunteer Boo

Some College (No Degree) - Accounting And Business Management

University of North Texas

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Donna Lewis