Donna Lewis

Marketing for Home Health and Hospice

• Building and maintaining relationships with referral sources, including but not limited to Hospitals, Nursing facilities, physician offices, specialty practices and Assisted (Community) Living facilities
• Educate referral sources, patients, and families on the benefits of Home Health and Hospice services provided, insurance coverages and qualifying factors
• Assist patients and families in the transition from hospital/SNF to home
• Assist case managers/discharge planners with patient discharges i.e
• Getting required paperwork needed for admission, assisting with DME, IV ABX, wound vac, etc
• And make sure patient and family are comfortable and understand the discharge process
• Successfully produce referrals to maintain a healthy census
• Work with clinical staff, admin staff and leadership to successfully admit patients on to service
• 5 time President's Circle winner
• Home Health-Started and grew new program in the Santa Fe area
• Gained healthy census then passed the program to a new Consultant
• Hospice-Proposed and started the GIP program and UNMH, largest hospital in New Mexico
• Program still in place and growing
• Streamlined hospice admission processes, reducing wait times and increasing patient comfort during transitions.
• Served as a liaison between patients, families, physicians, and other healthcare professionals involved in the provision of hospice services.
• Participated in ongoing professional development opportunities to stay current with trends and advancements in the hospice care industry.
• Improved patient satisfaction by developing individualized care plans tailored to their unique needs.
• Educated families on hospice services and provided emotional support throughout the entire process.
• Maintained compliance with all regulatory guidelines through meticulous documentation practices.

• Marketing for Home Health and Hospice
• Building and maintaining relationships with referral sources, including but not limited to Hospitals, SNF’s, PCP offices, specialty practices and ALF’s
• Educate referral sources, patients, and families on the benefits of Home Health and Hospice services provided, insurance coverages and qualifying factors
• Assist patients and families in the transition from hospital/SNF to home
• Assist case managers/discharge planners with patient discharges i.e
• Getting required paperwork needed for admission, assisting with DME, IV ABX, wound vac, etc
• And make sure patient and family are comfortable and understand the discharge process
• Successfully produce referrals to maintain a healthy census
• Work with clinical staff, admin staff and leadership to successfully admit patients on to service
• 5 time President's Circle winner
• Home Health-Started and grew new program in the Santa Fe area
• Gained healthy census then passed the BoB to a new HHCC
• Hospice-Proposed and started the GIP program and UNMH, largest hospital in New Mexico
• Program still in place and growing

• Marketing Home Health and PCO program
• Building and maintaining relationships with referral sources, including but not limited to Hospitals, SNF’s, PCP offices, specialty practices and ALF’s
• Educate referral sources, patients, and families on benefits of Home Health, services provided, insurance coverages and qualifying factors
• Assist patients and families in transition from hospital/SNF to home
• Assist case managers/discharge planners with patient discharges i.e
• Getting required paperwork needed for admission, assisting with DME, IV ABX, wound vac, etc
• And make sure patient and family are comfortable and understand discharge process

• Oversee the day to day functions of Small animal veterinary hospital
• Manage 6-7 veterinarians, 15 veterinary technicians, 7 CSRs
• AP/AR, Payroll, HR director
• OSHA administrator Wrote and implemented the Veterinary OSHA programs per Federal and AAHA guidelines
• Hiring and training of all front office staff, veterinary technicians and veterinarians
• Created and implemented budgets and generated P&L statements
• Maintained all inventories including Controlled Drug Logs/inventory per DEA guidelines
• Maintained Standards of Care for Veterinary Medicine per AAHA guidelines
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Oversaw accounting, budgeting, and financial reporting.
• Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Provided supervision and management to team of support personnel.
• Improved practice revenue through effective financial management and strategic cost reductions.
• Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.