Donna Llewellyn
Summary
Talented Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
7
7
years of professional experience
Work History
Assistant Deli Manager
Weis
09.2023 - 11.2023
- Operated slicer and price computing scale to accurately slice, weigh and label meat and cheese products.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Maintained effective supply levels by monitoring and replenishing fresh food. (Pizza, Fried Chicken, Oven Roasted Chicken, etc.)
Franchise Owner
4UGEN3 Inc. DBA 7-11 #28561
06.2016 - 07.2023
- Established strong relationships with local residents to foster community support and drive foot traffic to the franchise location.
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Ran business effectively to consistently achieve at least goal each year.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Conducted audit inspections and independent checks to verify inventory levels.
- Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented inventory control systems to reduce waste and optimize product ordering processes, thereby improving profitability.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Applied Science - Business Management
Shepherd University
Shepherdstown, WV05.1995
Skills
- Operations Management
- Staff Management
- Quality Control
- Budget Management
- Customer Service
Timeline
Assistant Deli Manager
Weis
09.2023 - 11.2023
Franchise Owner
4UGEN3 Inc. DBA 7-11 #28561
06.2016 - 07.2023
Associate of Applied Science - Business Management
Shepherd University