Dona Lopez

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.

Managed payroll operations for employees categorized from A to L.

Organized and maintained digital and physical files efficiently.

Resolved customer inquiries promptly to maintain high service standards.

Executed data entry responsibilities with high accuracy.

Oversaw performance and productivity of four clerks.