Donna Lord

• Responsible for the caring for mixed breed puppies by assessing health and overall condition. Coordinated veterinary examinations and administered vaccinations. Managed medical care for sick puppies and scheduled approximately 10-25 appointments for prospective owners per week. Also answering several dozen phone calls and emails each day requesting information about the puppies. Handled adoption paperwork and agreements for spaying/neutering at appropriate ages. Maintained cleanliness and provided feeding multiple times daily.

• Assisted customers with product inquiries and purchase decisions to enhance shopping experience.
• Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
• Collaborated with team members to maintain organized merchandise displays, improving visual appeal.
• Resolved customer complaints effectively, fostering positive relationships and repeat business.
• Trained new employees on a weekly basis on customer service protocols and sales techniques to ensure consistent service quality.
• Conducted inventory checks regularly to support stock management and minimize discrepancies.
• Implemented upselling strategies that contributed to increased overall sales performance and customer satisfaction.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
• Educated pet owners on post-operative care and preventive health measures for their animals.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Restrained animals to protect veterinarians from potential harm.
• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Assisted in surgical procedures.
• Provided thorough discharge instructions to clients.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Handled challenging behavior from stressed or anxious animals.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Performed radiograph testing to assist doctors.
• Performed dental cleanings and extractions under the supervision of a veterinarian.
• Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
• Provided emergency care for injured animals, significantly reducing recovery time.
• Performed fecal examinations, urinalysis and bloodwork.
• Assisted in preparation and administration of anesthesia for surgical processes.
• Collected and prepared specimens for laboratory tests

Facilitated successful examinations and procedures by assisting veterinarians. Enhanced animal welfare through dedicated care and support during treatment. Promoted a safe and organized environment by maintaining medical equipment and supplies.

Performed comprehensive preanesthetic assessments and monitored anesthesia levels throughout surgical interventions.

• Executed between 50-125 customer transactions processing with precision and efficiency utilizing banking software.
• Facilitated customer account inquiries and efficiently resolved issues.
• Ensured cash drawer integrity by effectively balancing daily transactions.
• Instructed clients on bank products and services to elevate customer satisfaction.