Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Donna Lotts

West Memphis,AR

Summary

Compassionate social worker with experience in supporting children, families, and schools through challenging circumstances. Skilled in developing and implementing effective intervention strategies to address emotional, behavioral, and educational needs. Strong ability to collaborate with educators, healthcare professionals, and community agencies to coordinate support services. Demonstrated impact in improving family dynamics and student outcomes through tailored case management and advocacy efforts.

Overview

20
20
years of professional experience

Work History

Family Engagement Specialist Pre-k

Memphis Shelby County Schools
, TN
06.2025 - Current
  • Facilitated workshops to enhance family engagement in student education.
  • Developed resources to support families in navigating school systems.
  • Coordinated events to promote community involvement and interaction with schools.
  • Assisted families with accessing educational services and support programs.
  • Implemented feedback mechanisms to gather parent input on school policies.
  • Organized training sessions for staff on effective family communication techniques.
  • Engaged with diverse communities to foster inclusive school environments.
  • Offered individual counseling to individuals and family members to help work through depression, anxiety, and substance abuse.
  • Created individualized Family Engagement Plans for identified families based on assessment data.
  • Advised staff members on best practices when engaging families from different cultural backgrounds.
  • Evaluated existing programs and developed new strategies for increasing parental involvement in educational activities.
  • Led trainings on effective communication techniques for educators working with diverse populations.
  • Researched current trends in the area of family engagement and shared findings with colleagues.

Direct Support Professional

Apis Networks
Memphis, TN
08.2005 - Current
  • Assisted individuals with daily living activities and personal care needs.
  • Supported clients in developing social skills and community engagement.
  • Maintained a safe and clean environment for individuals served.
  • Documented client progress and incidents in daily logs accurately.
  • Collaborated with team members to create personalized care plans.
  • Facilitated recreational activities to promote physical and emotional well-being.
  • Coordinated transportation for clients to appointments and events.
  • Communicated effectively with families about client needs and progress.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed care plan and directions to administer medications.

Family Support Worker

Porter Leath Children Center
Memphis, TN
09.2005 - 06.2021
  • Assisted clients in accessing community resources and services.
  • Coordinated family meetings to discuss progress and needs.
  • Developed individualized support plans tailored to client circumstances.
  • Facilitated workshops on parenting skills and family dynamics.
  • Collaborated with social workers and healthcare providers for comprehensive care.
  • Documented client interactions and maintained accurate case records.
  • Facilitated communication between parents, children, and other family members.
  • Collaborated with other agencies providing services to the family unit.
  • Maintained accurate records of client progress including documentation of services provided.
  • Coordinated referrals to community resources such as housing, medical care, education.
  • Provided counseling and support to families in crisis situations.

Education

Master of Science - Healthcare Administration/Health Services

Strayer University
Memphis, TN
06-2022

Bachelor of Science - Rehabilitation Science

University of Memphis
Memphis, TN
12-2010

Associate of Arts - General Studies

Mid-South Community College
West Memphis, AR
05-2001

Associate of Applied Science - Early Childhood Care And Education

Mid-South Community College
West Memphis, AR
05-1999

Skills

  • Family engagement
  • Workshop facilitation
  • Resource development
  • Event coordination
  • Client counseling
  • Community outreach
  • Individualized planning
  • Conflict resolution
  • Feedback implementation
  • Training development
  • Networking skills
  • Family advocacy
  • Parent education
  • Data collection
  • Service planning
  • Child development
  • Empathy development
  • Needs assessment
  • Behavioral support
  • Cultural history
  • Behavioral assessment
  • Eligibility determination
  • Self-care strategies
  • Client interviewing

Accomplishments

  • Cum Laude Early Childhood Education

Timeline

Family Engagement Specialist Pre-k

Memphis Shelby County Schools
06.2025 - Current

Family Support Worker

Porter Leath Children Center
09.2005 - 06.2021

Direct Support Professional

Apis Networks
08.2005 - Current

Master of Science - Healthcare Administration/Health Services

Strayer University

Bachelor of Science - Rehabilitation Science

University of Memphis

Associate of Arts - General Studies

Mid-South Community College

Associate of Applied Science - Early Childhood Care And Education

Mid-South Community College

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Donna Lotts