Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Lucero

Las Animas,CO

Summary

Strong history of multiple jobs working with customer service and diverse populations. Working with young families with children and older individuals needing health care services with limited financial resources. Maintaining records and documentation for state and federally funded programs.

Overview

40
40
years of professional experience

Work History

Billing Manager

City Of Las Animas
Las Animas, CO
05.2010 - 12.2019
  • Reviewed billing problems, researched issues and resolved concerns.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Worked with customers to develop payment plans and bring accounts current.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.

Womens Wellness Connection Coordinator

Bent County Public Health
Las Animas, CO
01.2000 - 05.2010
  • Developed wellness programs targeted on specific groups and areas of wellness.
  • Collected and tracked information about participation and outcomes of individual programs.
  • Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives and referrals programs.
  • Managed health fair activities to expose customers to health and wellness businesses.

WIC Coordinator

Bent County Nursing Service
Las Animas, CO
03.1981 - 06.2001
  • Entered data, generated reports and produced tracking documents.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Maintained master schedule and set up appointments.
  • Oversaw technical, operational, clerical and customer service support activities.
  • Entered and maintained departmental records in company database.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.

Education

Associate Of Arts -

Otero Junior College
La Junta, CO
05.1973

Skills

  • Customer Satisfaction
  • Patient Chart Management
  • Compliance Assessments
  • System Updates
  • Adaptable to Changing Conditions
  • Information Updates
  • Compliance Requirements
  • Medical Billing and Collections
  • Transaction Processing Software
  • Recordkeeping Accuracy
  • Clerical Support
  • Reviewing Patient Information
  • Best Practices and Standards

Timeline

Billing Manager

City Of Las Animas
05.2010 - 12.2019

Womens Wellness Connection Coordinator

Bent County Public Health
01.2000 - 05.2010

WIC Coordinator

Bent County Nursing Service
03.1981 - 06.2001

Associate Of Arts -

Otero Junior College

Similar Profiles

CREATE PROFILE
Donna Lucero