DONNA LUTZ
Calhoun,GA
Summary
CONTACT Detail-oriented professional with excellent communication, and interpersonal skills. Hard worker and a team player. Dependable and reliable, ready to learn and grow with your company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Administrative Assistant/Service Coordinator
Sanders Heating and Air Conditioning
09.2014 - 01.2023
- Met deadlines while maintaining high-quality deliverables.
- Worked with coworkers to complete tasks.
- Conferred with engineers, architects, owners, contractors and subcontractors on changes and adjustments to cost estimates
- Prepared and maintained directory of suppliers, contractors and subcontractors
- Consulted with clients, vendors, personnel in other departments and construction foremen to discuss and formulate estimates and resolved issues
- Processed equipment orders for mechanical contractors and followed up with deliveries
- Performed billing, collection and reporting functions for office manager.
- Set up service calls and dispatched technicians to jobs
- Maintained customer data base for accuracy.
- Process bank deposits
- Process invoices for billing for vendors and customers
Bid Coordinator/Sales Support
Trane Ingersoll Rand
07.2003 - 09.2014
- Maintained files and filing, keeping sensitive information confidential.
- Established professional and collaborative working relationships with company associates and external parties
- Maintained office inventory by assisting with supply orders.
- Maintained calendars and schedules to set appointments for management team
- Provided cross-coverage support for other administrative personnel.
- Proofread and edited correspondence to fix typographical errors or mistakes in grammar
- Screened incoming telephone calls, routing to appropriate personnel.
- Coordinated equipment maintenance and repairs to maintain office productivity
- Dispatched technicians to jobs
- Set up service calls and maintenance agreements for existing and new customers
Education
Associate of Science - Business
Orlando College
Orlando, FLSkills
- Multitasking and Time Management
- Invoice Processing
- Office Equipment Operation
- Document and File Management
- Appointment Coordination
- High-Volume Phone Inquiries
- Administrative Support
- Microsoft Word
- Expense Coordination
- Administration and Operations
- Coordinate Service Contracts
Timeline
Administrative Assistant/Service Coordinator
Sanders Heating and Air Conditioning
09.2014 - 01.2023
Bid Coordinator/Sales Support
Trane Ingersoll Rand
07.2003 - 09.2014
Associate of Science - Business
Orlando College
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