Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Donna L. Valenzano

Pembroke Pines,FL

Summary

Accomplished aviation safety professional with over 30 years of diverse experience, including 28 years at Spirit Airlines, a part 121 air carrier operating as a flight attendant during domestic, flag and supplemental operations and as a leader. During my time with Spirit Airlines, I have held a variety of positions to include Inflight Base Manager, Inflight Training Instructor, Inflight Training and Procedures Sr. Manager, and Sr. Manager Inflight Safety and Regulatory compliance. I have been responsible for not only the training of Flight Attendants but also the implementation of policies and procedures as they relate to Inflight. I have been responsible for the maintenance and continued development of the Flight Attendant Manual, Flight Operations Training Manual Vol. 1, Inflight Fatigue Manual, Carry-On Baggage Program and Exit Seat Program. Additionally,

I have had the responsibility of launching a comprehensive Inflight Quality Assurance Program, facilitating the monthly Inflight Safety Action Meeting and launching an Aviation Safety Action Program (ASAP).

I have one year of experience as a Flight Attendant and Ground Security Coordinator for Viscount Air Services, a part 121 charter airline, I also have experience managing the Security Checkpoints for International Total Services (ITS) at Atlantic City International Airport in Atlantic City, New Jersey.

Wide range of experience with the certification of new aircraft; approval of training centers, 727, 737, DC-9-30, -40, & -80 Series Aircraft and A-320 Classic & NEO Series Aircraft cabin/exit trainers and other training devices. Extensive knowledge and experience with the development of Flight Attendant Manuals, Passenger Safety Information and Exit Seat Cards, Flight Attendant and Air Transportation Supervisor, Air Transportation Ground Instructor training programs, Crew Resource Management (CRM) and Hazardous Materials Will Not Carry Recognition/Refusal training programs. Conducted flight attendant and Air Transportation Supervisor training and qualification flights. Developed, instructed and qualified Inflight and Flight Operations management teams on jump seat procedures and conducted joint flight attendant and flight crew CRM training. Experience with the development of electronic Flight Attendant Manuals, Computer Based Training (CBT) and Safety/ Irregularity Reporting systems. Incorporated Safety Management System concepts into manuals, training programs and internal investigations. Received numerous awards and letters of recognition/commendation from management and colleagues.

Extensive knowledge of the Code of Federal Regulations, FAA Orders, Advisory Circulars and other guidance materials. Familiar with the FAA’s Safety Assurance System (SAS) Design and Performance Data Collection Tools as I have used them as a “check and balance” to ensure compliance. Accustomed to working under pressure, independently or with a team in an office or home office environment. Outstanding communications and interpersonal capabilities with proven leadership abilities and troubleshooting skills. Proven analytical skills and strong investigative abilities that efficiently analyze and interpret information, develop corrective action plans and follow-up to ensure effectiveness of the corrective action.

Extensive knowledge of Microsoft 365, risk analysis and mitigation and various training platforms.

Overview

34
34
years of professional experience

Work History

Sr. Manager, Inflight Safety & Regulatory Comp.

Spirit Airlines
Dania Beach, FL
03.2022 - Current
  • Coordinate and manage the monthly Inflight Safety Action Meeting (SAM).
  • Internally investigate FAA inquiries, compliance actions, hotline, and passenger complaints to determine root cause and mitigate risk, develop corrective actions, and conduct reviews to evaluate the effectiveness of the corrective action.
  • Liaison with the FAA to ensure regulatory compliance and support daily operations. Revise policies per FAA, TSA, DOT, IOSA, and OSHA guidelines.
  • Managing and enhancing the Flight Attendant Fatigue Risk Management Program.
  • Worked with FAA and Labor group to achieve successful implementation of the Inflight Aviation Safety Action Program.
  • Coordinate and facilitate Inflight Safety debriefs.
  • Point of Contact with MedAire medical advice and training provider.
  • Oversee the maintenance of audit records while identifying performance trends at both individual and systemic levels to report safety findings.
  • Conduct internal investigations of flight attendants.
  • Re-Instituted Inflight Quality Assurance audit program.
  • Proactive monitoring of risk, issues, and scope to ensure the appropriate level of priority and escalation.
  • Analyze policies to optimize efficiency and control costs consistent with the company model.
  • Responsible for the Flight Attendant Manual (FAM), Carry-On Baggage Program (COB), Exit Seat Program (ESP), Fatigue Risk Management Program (FRMP), and Flight Operations Training Manual (FOTM) Vol. 1 manuals to ensure compliance with industry standards, FAA regulations and SMS.
  • Collaborate with Inflight Training to ensure consistent delivery of all Inflight Training Programs.
  • Launched a comprehensive review of procedures to identify areas for improvement that would reduce Flight Attendant injuries resulting from turbulence.

Flight Attendant

Spirit Airlines
Dania Beach, FL
11.1996 - Current
  • Ensured compliance with all FARs and company policies
  • Optimized Guest experience by creating a welcoming environment for exceptional customer service
  • Demonstrated ability to handle high-pressure situations with practical decision-making skills.
  • Demonstrated proficiency in implementing measures related to passenger safety, such as aircraft emergency procedures, first aid administration, CPR, defibrillator handling, and oxygen administration.
  • Proactively addressed any challenges during flights, ensuring prompt and professional resolution for improved customer experience.

Analyst II, Inflight Training. & Development

Spirit Airlines
Miramar, FL
10.2017 - 03.2022
  • Continuous improvement & leadership of the Inflight Training Program.
  • Updated Initial Training Footprint to ensure regulatory compliance.
  • Oversaw operations and adherence to standards in the Check Flight Attendant Program.
  • ·Efficiently organized and oversaw the completion of Operating Experience and Release to Line requirements for new Flight Attendants.
  • Project Manager on implementing Cabin Emergency Evacuation Trainer usage in all phases of Flight Attendant Training, ensuring smooth regulatory approval.
  • Ensured compliance and effectiveness of the Flight Attendant Manual (FAM), Carry-on Baggage Program (COB), Flight Operations Training Manual (FOTM), and Exit Seat Program (ESP) through continuous monitoring of guidance changes and issuing revisions as needed.
  • Redesigned and enhanced the Passenger Safety Information Cards(PSIC) and developed new cards for A321NEO.
  • Transitioned the FAM to an Electronic Flight Bag (EFB) format.
  • Responsible for the Inflight Training program development and instruction.
  • Responsible for evaluating training program implementation and performance of Flight Attendants, Instructors, and Check Flight Attendants.
  • Inflight point of contact for IOSA certification and renewal.
  • Inflight point of contact for FAA AFS-910 National CHEP evaluation.
  • Assisted with facilitating Initial, Recurrent Requalification, and other training as needed.

Sr. Manager, Inflight Training & Procedures

Spirit Airlines
Miramar, FL
01.2011 - 01.2014
  • Developed and adapted the Inflight Training curriculum.
  • Evaluated the effectiveness of the Inflight Training program and instructors through careful auditing.
  • Conduct weekly meetings with direct reports.
  • Conduct monthly call-in meetings with instructors.
  • Ensured the accuracy and effectiveness of the Flight Attendant Manual (FAM), Carry-on Baggage Program (COB), Flight Operations Training Manual (FOTM), and Exit Seat Program (ESP) through oversight and revisions.
  • Coordinated with various departments to maintain consistency across company manuals.
  • Enhanced overall safety standards through procedure and policy reviews.
  • Collaborated with the FAA to ensure regulatory compliance across the Inflight Training Department.
  • Periodically traveled aboard aircraft to monitor Flight Attendants' performance, offering constructive feedback and coaching. Oversaw disciplinary actions when required through the Inflight Supervisors.
  • Performed operating experience and competency checks as needed.
  • Provided support in classroom instruction, as required.
  • Created and executed a comprehensive Inflight Training Instructor Manual.
  • Developed Inflight Aircraft Delivery Checklist to verify the presence of appropriate equipment, placards, and required items.
  • Developed a QA Audit Tracking Sheet to identify trends in findings.
  • Developed and managed Recurrent and Initial Training/Tracking spreadsheets to identify growth opportunities.
  • Engaged in Flight Attendant interviews.
  • Organized and led a semi-annual Inflight Training conference.

Manager, Inflight Training

Spirit Airlines
Miramar, FL
07.2006 - 01.2011
  • Hired, trained, and audited a team of Inflight Instructors to maintain consistency and competency.
  • Maintained and ensured compliance with FAA requirements for all training devices.
  • Implemented a structured maintenance program for mandatory training devices.
  • Developed and then implemented a comprehensive training syllabus for the Inflight Department.
  • Enhanced organizational performance by establishing and executing the Performance Mentor Program.
  • Implemented an innovative e-learning platform to optimize training within the Inflight Department.
  • Accountable for all aspects of New Hire Flight Attendant Training Classes.
  • Created and managed the XFA Jumpseat Program, training non-inflight approved personnel.
  • She has conducted quality audits of the Inflight Training program.
  • Organized and managed schedules for Inflight Training Instructors.
  • Key coordinator overseeing A321 reconfiguration and A320 mini-evacuations within the Inflight Department.

Inflight Instructor

Spirit
MIramar, FL
05.2004 - 07.2006
  • Instructed Initial, Recurrent, Re-qualification, and Differences Training Classes.
  • Designed a comprehensive training program for A319 and A321 aircraft.
    Contributed to the successful mini-evacuation and proving runs of A319 and A321 aircraft acceptance.
  • Maintained adherence to all in-flight instructions related to FAA regulations.

Inflight Base Manager

Spirit Airlines
Atlantic City, NJ
02.2002 - 05.2004
  • I was the primary contact responsible for addressing management inquiries, resolving issues related to Union Guidelines, and handling personnel matters such as sick/vacation time and worker's compensation.
  • Managed the daily operations at the Atlantic City Airport In-flight Base.
  • Oversaw the performance of more than sixty flight attendants.
  • Facilitated corrective actions through disciplinary meetings.
  • Responsible for issuing corrective and disciplinary action when necessary.
  • Met weekly and monthly report deadlines consistently.

Inflight Supervisor

Spirit Airlines
Atlantic City, NJ
11.1997 - 01.2002
  • Supervised a team of 120 Flight Attendants.
  • Delivered system-wide training to In-flight Supervisors at Spirit Airlines.
  • Implemented effective vacation time usage and accrual tracking system.
  • Conducted interviews for flight attendant positions.
  • Investigated complaints from passengers concerning inflight services or personnel issues.
  • Monitored staff performance to ensure that they followed airline regulations and procedures.

Flight Attendant

Viscount Air Service
Tucson, AZ
04.1995 - 09.1996
  • Certified on both Boeing 737 and 727 aircraft.
  • Provided excellent customer service to VIP's on international charter flights.
  • Ensured compliance with all FARs and company policies.
  • Assistant Trainer for Ground Security Coordinator classes.

Operations Manager

International Total Services (ITS)
Atlantic City, NJ
06.1990 - 04.1995
  • Managed the Security Checkpoint for ITS at the Atlantic City International Airport.
  • Managed and developed schedules for 9+ employees.
  • Conducted hiring and on-the-job training for new Pre-Board Screeners.
  • Conducted all Initial, Recurrent, and on-the-job training.
  • Conducted random testing and auditing of Pre-Board Screeners.

Education

Bachelor of Arts - English Literature

Stockton State College
Pomona, NJ
01-1994

Marine Science

Long Island University
Southampton, NY
01-1989

Skills

  • Extensive knowledge of Microsoft 365, risk analysis and mitigation, and various training platforms

Accomplishments

  • 1995 GSC Trainer, Viscount Air Services
  • 1996 Spirit Airlines Flight Attendant Initial Qualification
  • 1996 FAA Flight Attendant Certificate of Proficiency Group II Qualification
  • FAA/DOT Reasonable Suspicion Supervisor Training
  • TSA Tactical Security Training (attended following 9/11 and then participated in following classes)
  • American Red Cross CPR and First Aid Instructor Certification
  • MedAire/Medlink Instructor First Aid Training Course
  • Bloodborne Pathogens train the trainer course
  • Advanced Internal Quality Auditor and EIOSA Training
  • FAA Safety Management System Introduction
  • FAA ASAP Introduction
  • Attended CAMI
  • 2017 - Lead With Integrity Award (Spirit Airlines Leadership Conference)
  • 2018 - Safety Award (Spirit Airlines Leadership Conference)
  • 2023 - Selected for the Leadership Accelerator Program (Spirit Airlines)
  • Reduced Inflight Turbulence Injuries by 61%
  • Increased Inflight Reporting by 20%
  • Successfully launched an Inflight Aviation Safety Action Program (ASAP)

Timeline

Sr. Manager, Inflight Safety & Regulatory Comp.

Spirit Airlines
03.2022 - Current

Analyst II, Inflight Training. & Development

Spirit Airlines
10.2017 - 03.2022

Sr. Manager, Inflight Training & Procedures

Spirit Airlines
01.2011 - 01.2014

Manager, Inflight Training

Spirit Airlines
07.2006 - 01.2011

Inflight Instructor

Spirit
05.2004 - 07.2006

Inflight Base Manager

Spirit Airlines
02.2002 - 05.2004

Inflight Supervisor

Spirit Airlines
11.1997 - 01.2002

Flight Attendant

Spirit Airlines
11.1996 - Current

Flight Attendant

Viscount Air Service
04.1995 - 09.1996

Operations Manager

International Total Services (ITS)
06.1990 - 04.1995

Bachelor of Arts - English Literature

Stockton State College

Marine Science

Long Island University
Donna L. Valenzano