Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
To Whom It May Concern
Timeline
Generic

Donna West

Battle Creek,Michigan

Summary

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Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience
1
1
Certification

Work History

RA Manager

Skywood Recovery
03.2023 - Current
  • As the RA Manager I oversee a department that has anywhere from20-25 employees
  • Daily check-ins with Ra Supervisors- show support, see if there are any obstacles for that day, Map out beds/ send out email to admissions team, responsible for conducting and/ or coordinating transportation as needed or directed
  • Project census fluctuations and ensure supervisors are shifting staffing to match census, situational/guidance calls, overseeing seeing situational needs, overseeing room moves, assist with the planning and coordination of onsite and offsite patient activities, reviewing kronos and approving Ra time cards, reviewing time adjustments emails from the supervisors and provide information on RA Overtime and missed punches, Communicate with the admissions center on bed availability, transportation requests, technology request, and items approved, provide direct supervision to supervisors to include on call phone assistance, back up assistance for Residential assistants
  • Check bed boards and updated correctly and formulas are not thrown off
  • Coordinating and conducting Ra candidate interviews, completing RA indicators monthly prior to quality meetings, monitoring and managing overtime, overseeing performance improvement opportunities with departmental processes and policies
  • (valuables, intake process, training new staff)
  • Managed and motivated employees to be productive and engaged in work.

Residential Assistant Supervisor

Skywood Recovery
03.2022 - 01.2023
  • In this position I was the supervisor of1st and3rd shift and had the responsibility of staffing each shift appropriately, monitoring ratios with staff vs patients
  • Monitoring transports and setting them up, also doing store runs, tracking patients’ points earned, and running the store
  • Also covering the floor when there was a call in, or staff shortage, In this position as a Residential Assistant/ Lead Residential Assistant I was responsible for checking on every patient every hour doing observations, did intakes, luggage searches, discharges, transports, making sure patients were safe, updating bed board, assigning rooms, room moves, getting nurses signatures on observations, notifying nursing if a patient was struggling
  • ACA blocking.
  • Sending out overviews of the shifts, added intakes, pending discharges, what are census is at and keeping the leadership team up to date
  • Making sure staff is communicating with the over all team, making sure bed board is correct
  • Submit IR’s if needed

Residential Assistant / Lead Residential Assistant

Skywood Recovery
03.2021 - 01.2022
  • In this position as a Residential Assistant/ Lead Residential Assistant I was responsible for checking on every patient every hour doing observations, did intakes, luggage searches, discharges, transports, making sure patients were safe, updating bed board, assigning rooms, room moves, getting nurses signatures on observations, notifying nursing if a patient was struggling
  • ACA blocking and room moves
  • Sending out overviews of the shifts, added intakes, pending discharges, what are census is at and keeping the leadership team up to date, also documentation on each patient in tier

Community Health Worker/ Clinic Assistant

Barry-Eaton District Health Department
06.2016 - 11.2020
  • In this position as a Community Health Worker I am able to go out into the community and connect people with resources that are needed to help them with everyday living needs, do scheduling, time management, assisting with application processes, Charting, outreach in the community and explaining our program
  • Clinic Assistant for WIC and Immunizations, I schedule appt, weigh and measure families, issue benefits, do educations with clinics, Immunizations we use Practice Partners to schedule appts and process billing, we now use MyEvol to schedule appt, check clients in and out, process consents, input data on insurance, process credit Cards, and Cash payments, balance end of day
  • I do Transmittal on the15th and Months end deposits and balance, also scanning, faxes, copies, making reminder calls, updating demographics on clients, missed appt letters, entering Leads, mail, MICR (looking up immunizations), CHAMPS (looking up Medicaid insurances and coverage)

Dave Jankowski

Private Auto Case
10.2013 - 11.2015
  • In this position I was able to do vital signs, med reminders, bathing, and transportation
  • Making sure clients home was safe, and also shopping for the client
  • Also with transfers, dressing changes, and after surgery care
  • I enjoy working one on one with clients who are in need of assistants

Main Scheduler/Customer Service/ Client Caregiver Liaison

Home Care Transition
11.2013 - 10.2014
  • Duties: Schedule85-150 caregivers to represent HomeCare Transition services to new and continuing clients, supervisor visits, new client sign on’s, staff training, payroll, updating contracts and care records in client homes, data entry, filing, customer service, field work, covering shifts, on-call, and collections, interviewing, hiring process, drug testing, HIPPA training
  • In this position not only was I able to do vital signs, med reminders, bathing, transportation, also had the ability to represent HomeCare Transitions in a professional manor to gain client and employee trust
  • With the ability to work with individuals in client homes, I showed compassion and earned their trust while building the business from a start of a new business to1800 hours a week

Lead Scheduler/Customer Service/Client Caregiver Liaison

Lifespan Continu Care
08.2010 - 12.2012
  • Duties: Schedule85-150 caregivers to represent Continue care services to new and continuing clients, supervisor visits, new client sign on’s, staff training, payroll, updating contracts and care records in client homes, data entry, filing, customer service, field work, covering shifts, on-call, and collections
  • In this position not only was I able to do vital signs, med reminders, bathing, transportation, handle client complaints, and train caregivers, I also had the ability to represent Lifespan in a professional manor to gain client and employee trust
  • With the ability to work with individuals in client homes, I showed compassion and earned their trust while building the business from1400 hours a week to2000 hours a week
  • I also was in charge of ordering and cutting cost and saved the company the first year over $50 thousand dollars
  • I worked up within the company until Bronson bought out Lifespan

Owner

Westside Cleaning
01.2006 - 06.2011
  • Duties: Cleaning vacant apartments, schools, and residence
  • In this position I contracted work with area apartment complexes and schools to provide a sanitary and clean environment
  • The reason for leaving this position was to take care of a family member during their elderly years
  • I continued their care until their passing

Home Health Aide

Arcadia Home Health Care
06.2008 - 08.2010
  • Duties: Taking care of personal needs of elderly, Activities of daily living, shopping, bathing, providing medication blood sugars, cooking, feeding, and light housekeeping
  • During this position I worked part time as I also had a private client
  • This was a very rewarding job, as I was able to help elderly individuals become more independent in their everyday needs
  • What they were not able to do for themselves, I was able to assist them while still keeping their dignity
  • I worked for this company until I accepted a higher position with Life Span

Owner

Westside Daycare
01.1994 - 06.2006
  • Duties: Menu planning, supervised children activities, schedules, cleaning, office duties, billing
  • I ran a daycare out of my home for12 years until my youngest child entered school full time
  • This gave me the opportunity to enjoy time with my sons while they were young and set a solid foundation for their future
  • During the12 years of daycare, I worked more than one shift and I eventually changed my license through the State of Michigan from6 children to12 children because the demand for quality childcare was so high

PCA Battle Creek Health System
02.1992 - 12.1994
  • Duties: Vital signs, charting, patient care, ventilators, bathing, checking blood sugar, running lab specimens, answering call lights, assisting patients to restrooms, answering phones
  • This position was my first with health care
  • This was a very rewarding job
  • I worked in Heart/Lung care, along with critical care patients
  • I became very involved with families, dealing with their sick loved ones
  • I was able to provide the support they needed from the staff
  • The reason for leaving this position was to start my family

Education

Associate Degree Arts - Criminal Justice

University of Phoenix
Phoenix, AZ

High School Diploma - General

Battle Creek Central High School

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Goal setting
  • Documentation and reporting
  • Cross-functional teamwork
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Workforce management
  • Performance evaluations
  • Key performance indicators
  • Employee onboarding
  • Coaching and mentoring
  • Effective communication
  • Problem resolution
  • Problem-solving
  • Multitasking Abilities
  • Organizational skills
  • Team development
  • Hiring and training
  • Staff training
  • Employee coaching and mentoring

Certification

CPR/First Aid/AED Instructor

Hobbies and Interests

In my spare time, I enjoy spending time with my family. We enjoy camping, fishing, hunting, swimming, bonfires, quad rides and cookouts. I am married and have two grown sons and one granddaughter. We live in the country and enjoy peaceful evenings on the back porch watching wild life together., I enjoy working with people. With hands on experience, I can learn anything. I am a quick learner and thrive for excellence.

To Whom It May Concern

Please accept this letter and my attached resume’ as evidence of my interest in securing a position with your company.

I am a people-oriented person, with excellent communication skills. I am also extremely dependable and self-motivated. I work well with others and well independently. I have the abilities to learn new duties quickly and without supervision. My high energy level helps me to work well under pressure efficiently and carefully.

It is my hope and intention to fulfill my position with pride and integrity. I am confident that I am a valuable asset to your company. Thank you for your courtesy in reviewing my material. I look forward to your response.


Sincerely


Donna L. West

360 Baseline Road

Battle Creek, MI49017

(269)986-5150

Timeline

RA Manager

Skywood Recovery
03.2023 - Current

Residential Assistant Supervisor

Skywood Recovery
03.2022 - 01.2023

Residential Assistant / Lead Residential Assistant

Skywood Recovery
03.2021 - 01.2022

Community Health Worker/ Clinic Assistant

Barry-Eaton District Health Department
06.2016 - 11.2020

Main Scheduler/Customer Service/ Client Caregiver Liaison

Home Care Transition
11.2013 - 10.2014

Dave Jankowski

Private Auto Case
10.2013 - 11.2015

Lead Scheduler/Customer Service/Client Caregiver Liaison

Lifespan Continu Care
08.2010 - 12.2012

Home Health Aide

Arcadia Home Health Care
06.2008 - 08.2010

Owner

Westside Cleaning
01.2006 - 06.2011

Owner

Westside Daycare
01.1994 - 06.2006

PCA Battle Creek Health System
02.1992 - 12.1994

Associate Degree Arts - Criminal Justice

University of Phoenix

High School Diploma - General

Battle Creek Central High School

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Donna West