Donna Maas

Desk Duties

• greet patrons with a polite attitude when ask for assistant.

• check-in patrons items

• check-out patron items

• empty indoor book drop

• empty outdoor book drop

• Clean and wipe down items after check-in

• shelve items after check-in and cleaned

• print overdue list check patrons overdue

item on shelving. If not found send to

patron of overdue notice or contact them by phone

• place holds for patrons

• assist patrons of needs

• assist patrons for public or catalog

computer

• assist patrons for copies and/or fax

• Assisted in organizing library materials and keeping shelves orderly.
• Conducted library orientations for new patrons.
• Provided reference services to library patrons, including locating books and other materials.
• Assist Children’s Librarian Denise Cressman into preparing materials for upcoming programs and events
• Assisting story time
• Reading children books and literature to our young patrons •
• Using flannel board stories for our young patrons
• Placing phone calls to our patrons about an item on hold for them
• Answering phone calls and assisting caller
• Attending workshops every year that applied beneficiary for the library and contributes toward the children department and summer reading program
• Attend to patrons for curb side (during and after Covid)
• Shelving children’s materials
• Assisting parents and young patrons when in need
• Assist patrons at the front desk
• Send in mail in ballots for patrons before or during election season.
• Type out patrons application cards for patrons library card
• Type out computer application cards of patrons for use of libraries public computer
• Ordering adult and children magazines
• Processing adult and children magazines into the computer system
• Shelving new magazines
• Removing old magazines two times a year to be placed and stored upstairs mezzanine location
• Remove old discontinued magazines from the computer system when missed by computer tech and discard or prepare them for sales during the canal days ( pricing and marking off barcode)
• Organizing discontinued and discarded items to be placed on tables as sale items during the canal days
• Preparing for summer reading program
• Assisting summer reading program activities
• Visiting schools to promote the library summer reading each year in the spring
• Preparing and decorating the library bulletin boards with the Children’s Librarians and myself ideas and topics
• Check-in 10 different delivered newspapers
• Remove old newspapers to be brought and organize in the basement location
• Disposed old newspapers to be placed for recycle pick up by St. John’s high school students for one Saturday a month
• When high school students did not pick up newspapers and recycling items the items were placed in recycle bin located in a locked closet
• Making copies for patrons off of the copier printer behind desk
• Scanning email for patrons on copier
• Making copies for the children’s librarian when needed, cutting, pasting children’s activities
• Decorating the children’s department including the windows, ceilings and shelving

• Greeted customers and responded to inquiries in a professional manner.
• Processed sales transactions accurately and efficiently utilizing POS systems.
• Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
• Assisted in the development of store displays to promote products.
• Ensured that promotional materials were adequately stocked at all times.
• Organized backroom stock areas as well as kept up with organization of front end display area.
• Performed price checks for items requested by customers when needed.
• Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
• Followed up on customer requests or concerns in a timely manner.
• Adhered to company guidelines for cash register operations including proper opening and closing procedures.
• Balanced cash drawer at the end of each shift using appropriate methods of verification such as counting money or comparing receipts against daily totals.
• Resolved conflicts between customers and staff members professionally while maintaining composure during difficult situations.
• Assisted customers over the phone with orders, product information, tracking numbers.
• Performed regular inventory counts to ensure accurate records were maintained.
• Prepared merchandise for shipment according to company policy ensuring correct packing materials were used.
• Greeted customers upon entrance and handled cash and credit transactions.
• Assisted customers with product, promotion and policy information.
• Put new merchandise on shelves and racks in attractive arrangements.
• Maintained and organized store displays to enhance product visibility and expedite product location activities.
• Delivered high-quality customer service through deep commitment to knowledge and performance.
• Followed instructions to properly arrange merchandise items.
• Facilitated inventory and stock management to replenish inventories and minimize excess.
• Processed payments and bagged items for customer check out.
• Assessed floor displays to restock merchandise.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Conducted inventories on a regular basis to track stock levels.
• Handled customer complaints in a professional manner.
• Attended weekly team meetings to review performance goals and objectives.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Collected payments and provided accurate change.
• Worked with fellow sales team members to achieve group targets.
• Greeted customers to determine wants or needs.
• Cleaned shelves, counters and tables to maintain organized store.
• Answered store and merchandise questions and led customers to wanted items.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Opened and closed cash register by counting money, separating charge slips and balancing drawer before and after each use of my drawer
• Bagged or packaged purchases and wrapped gifts.

• Disposed of trash in a timely manner following established procedures.
• Followed safety protocols while handling hazardous chemicals or sharp objects.
• Operated dishwashing machines to clean dishes and utensils efficiently.
• Maintained high standards of hygiene throughout the kitchen area.
• Organized storage areas for easy access to ingredients when needed for meal preparation.
• Served prepared meals according to specifications set by chef or manager.
• Ensured that all dishes were served promptly at correct temperature.
• Provided assistance to other kitchen staff members during peak hours.
• Reported any maintenance issues regarding kitchen equipment immediately to supervisor.
• Maintained cleanliness and organization of kitchen stations and storage areas.
• Maintained order and cleanliness of work areas to conform with health codes.
• Peeled and cut fruit and vegetables to prepare for cooking or serving.
• Stored perishable food items in freezer or refrigerator to protect from spoilage.
• Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
• Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
• Cleaned and sanitized kitchen equipment, utensils and work stations.
• Served patients and residents the prepared meals in the dining room
• Cleaned chicken after removing from freezer to prepare for the Chef