Summary
Overview
Work History
Education
Skills
Timeline
Generic

DONNA MacDonald

Raynham,MA

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

12
12
years of professional experience

Work History

Bakery Supervisor

Costco
01.2023 - Current

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  • Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
  • Conducted regular equipment maintenance checks, mitigating downtime due to malfunctions or repairs.
  • Greeted customers, answered questions and provided great customer experiences.
  • Oversaw bakery department, supervised staff and delegated daily tasks.
  • Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
  • Keyed daily salvage, keeping track of production and inventory.

Stocker

Costco
04.2021 - 01.2023

Stocked merchandise according to store layout and product placement.

  • Assisted in conducting physical inventory counts.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
  • Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.

Service Deli Clerk

Costco
11.2020 - 04.2021
    • Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
    • Prepared food according to Costco recipe
    • Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
    • Educated customers on various deli products, enhancing their shopping experience.
    • Opened new inventory and rotated stock by dates to maintain freshness.

Service Deli Clerk

Costco
08.2016 - 11.2020
  • Demonstrated ability to multitask, worked in Rotisserie room operating four ovens and two Combi ovens.
  • Maintained food safety logs time and temperature on all items coming out of ovens.
  • Filled out S.S.O.P each day completing all tasks assigned

The Fresh Market Cafe

The Fresh Market
05.2013 - 08.2016
  • Established strong working relationships with colleagues across departments, fostering a collaborative work environment conducive to problem-solving.
  • Ensured compliance with safety protocols throughout the Cafe making process, preventing injuries or accidents on the job site.
  • Scheduled employee shifts efficiently, balancing workload while minimizing labor costs.
  • Coordinated with suppliers to ensure timely delivery of quality products for customer satisfaction.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.

Education

No Degree - Criminal Justice

Massasoit Community College
Brockton, MA
05.1995

Skills

  • Supervisory experience
  • Food presentation
  • Food quality standards hygiene
  • Teamwork
  • Problem-solving
  • Time management
  • Customer service
  • Reliability
  • Multitasking Abilities
  • Self motivation

Timeline

Bakery Supervisor

Costco
01.2023 - Current

Stocker

Costco
04.2021 - 01.2023

Service Deli Clerk

Costco
11.2020 - 04.2021

Service Deli Clerk

Costco
08.2016 - 11.2020

The Fresh Market Cafe

The Fresh Market
05.2013 - 08.2016

No Degree - Criminal Justice

Massasoit Community College
DONNA MacDonald