Donna MacWhinnie
Sag Harbor,NY
Summary
Dynamic Assistant Manager at Fowler Garden Center with a proven track record in enhancing customer satisfaction and boosting sales through effective merchandising strategies. Skilled in money handling and team leadership, I foster a collaborative environment, mentor staff, and resolve customer complaints promptly, driving repeat business and elevating team morale.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Fowler Garden Center
12.2001 - 07.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- New hire training in company culture and POS system
Education
Marketing
Fashion Institute of Technology
New York, NYSkills
- Customer service
- Time management
- Team leadership
- Decision-making
- Effective problem resolution
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Customer rapport
Timeline
Assistant Manager
Fowler Garden Center
12.2001 - 07.2025
Marketing
Fashion Institute of Technology
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