Donna Manuel
Raleigh,NC
Summary
Organized and motivated Customer Service Professional, with over 10 years of experience eager to apply time management and organizational skills in various environments. Seeking opportunity with an innovative Company that will allow me to expand skills, while facilitating company growth.
Overview
25
25
years of professional experience
Work History
Cosmetologist
Hair Designs By Donna
Los Angeles, CA
01.1999 - Current
- Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business.
- Provided comprehensive hair treatments for various types of hair.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Treated customers to shampooing and head massage to promote loyalty.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Quest Services
Target
Raleigh, NC
11.2022 - 02.2024
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Tax Preparer
Liberty Tax Service
Los Angeles, CA
01.2016 - 04.2018
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
- Stored copies of completed returns and related documents according to company procedures and business regulations.
Education
Licensed Pharmacy Technician -
Rialto Adult ROP
Rialto, CA05.2006
Certificated - Medical Assisting -
United Education Institute
Huntington Park, CA05.2004
Skills
- Excellent Customer Service skills, with the ability to quickly identify and address customers' needs
- Able to thrive and delivered high performance in a fast-paced Call Center environment
- Proficient in Microsoft Office Software tools
- Strong verbal and written communication skills
- Ability to maintain professional demeanor, while deescalating highly intense customers' concerns
- Strong interpersonal and listening skills
Timeline
Quest Services
Target
11.2022 - 02.2024
Tax Preparer
Liberty Tax Service
01.2016 - 04.2018
Cosmetologist
Hair Designs By Donna
01.1999 - Current
Licensed Pharmacy Technician -
Rialto Adult ROP
Certificated - Medical Assisting -
United Education Institute
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