Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Quote
Timeline
Generic
Donna-Maria Crowder-Hilton
Open To Work

Donna-Maria Crowder-Hilton

Law Enforcement Professional
Washington,DC

Work Preference

Desired Job Title

Compliance SpecialistLaw Enforcement Support PersonnelOperations ManagerLaw Enforcement Command StaffTrainer Coordinator

Work Type

Full TimePart TimeContract WorkConsulting

Location Preference

RemoteHybridOn-Site
Location: Washington, DC, US
Open to relocation: Yes

Salary Range

80000/yr - 200000/yr

Important To Me

Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCareer advancementTeam Building / Company Retreats

Summary

Strategic executive with 25+ years of leadership experience in public safety, compliance, and operational management. As Director of Compliance and Training at SecTek, Inc., I led enterprise‑wide policy development and implementation, ensuring full licensure and regulatory compliance across all serviced states. I designed and delivered training programs aligned with evolving policy requirements, strengthening organizational readiness and accountability.

I bring deep expertise in accreditation management, public safety operations, and regulatory oversight, with a proven ability to maintain institutional compliance standards such as those required for the Georgetown University Police Department. My leadership has consistently improved operational efficiency, enhanced client relationships, and reinforced a culture of professionalism and service excellence. Certified in CIT and ARC CPR instruction, emphasizing effective communication for conflict resolution in high-pressure situations.

Overview

31
31
years of professional experience
5
5
Certification
8
8
years of post-secondary education

Work History

Patrol Officer

Georgetown University
Washington
08.2025 - Current
  • Monitored campus safety and security through regular patrols and surveillance.
  • Responded to emergency calls, providing immediate assistance and support.
  • Enforced university policies and regulations to maintain a safe environment.
  • Conducted incident investigations, gathering critical information for accurate reporting.
  • Collaborated with local law enforcement on safety initiatives and community events.
  • Educated students on safety practices through workshops and presentations.
  • Managed access control at university facilities, ensuring authorized entry only.
  • Responded to radio dispatches regarding disturbances or criminal acts in progress.
  • Patrolled assigned areas to detect criminal activity and provide public safety.
  • Attended regular training sessions on new law enforcement techniques and procedures.
  • Monitored and investigated suspicious persons and situations and unusual activities.
  • Investigated suspicious activities, responded to emergency calls, and mediated disputes.
  • Performed first aid in emergency situations.
  • Assisted with crowd control at special events or protests.
  • Prepared detailed reports about daily activities and investigations conducted.
  • Built strong community relationships through proactive outreach programs, fostering trust and cooperation.
  • Participated in physical fitness tests to ensure readiness for active duty service.
  • Collaborated with other law enforcement agencies on joint operations and investigations.
  • Developed and maintained positive relationships with local businesses and stakeholders to enhance community policing efforts.
  • Monitored public events to ensure safety and adherence to regulations, contributing to positive community experiences.
  • Responded promptly to calls for service, assessing situations and taking appropriate action.
  • Operated law enforcement equipment and vehicles effectively during patrols and responses.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
  • Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
  • Saved time through effective emergency issue resolution.
  • Attained staff feedback to deliver information to superiors for corrective action.

Operations Manager | Project Manager | Compliance | Trainer

SecTek, Inc
Tysons, VA
01.2016 - 07.2025
  • Directed the effective operation of multiple locations throughout MD, D.C., and VA, staffing over TWO HUNDRED team members as well as providing management interface, direction, guidance, support, and supervision to all uniformed management personnel assigned to oversee all contracted sites.
  • Manage day-to-day operations for United Therapeutics Inc., Government Publishing Office, Georgetown University, and George Washington University.
  • Supported and supervised team members to ensure operational efficiency.
  • Liaised between SecTek Inc. corporate personnel and clients, ensuring clear communication.
  • Built relationships with existing and prospective clients across thirty-one sites in D.C., managing revenues ranging from $20k to $8 million.
  • Conducted training sessions for security teams, enhancing conflict resolution and communication skills.
  • Managed daily operations to ensure efficient workflow and resource allocation.
  • Oversaw compliance with safety and security regulations across all facilities.
  • Coordinated staff schedules to optimize productivity and meet operational demands.
  • Developed training programs for new employees to enhance skill development.
  • Implemented operational procedures to streamline processes and reduce redundancies.
  • Conducted regular audits to assess operational effectiveness and identify improvements.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Responded to information requests from superiors, providing specific documentation.
  • Created detailed reports on the performance of individual departments within operations.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Measured and reviewed performance via KPIs and metrics.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Account Manager for United Therapeutics

SecTek, Inc.
Silver Spring, MD
01.2009 - 01.2016
  • Managed day-to-day operations for United Therapeutics Inc., supporting and supervising team members to ensure effective workflow.
  • Oversaw daily activities of all personnel to ensure operational efficiency.
  • Facilitated communication between SecTek Inc. corporate personnel and United Therapeutics Inc. personnel and outside agencies to streamline collaboration.
  • Managed and created post orders for the Site.
  • Planned and scheduled all shifts for all personnel.
  • Created training materials and post orders for the site.
  • Trained all personnel.
  • Performed all security functions for the site and shift.
  • Created and prepared all tests and quizzes for security personnel.
  • Counseled personnel when disciplinary matters arose.
  • Produced and distributed daily security, expense, inventory, and management reports to enhance operational transparency.
  • Provided administrative and operational support to contract executives to help resolve project issues.
  • Resolved staff issues and implemented rotation procedures to fulfill contractual obligations.
  • Set up Reception Desk for daily operations by organizing materials and resources.
  • Processed daily reports for submission to Executives and Upper Management.
  • Processed contractors using the software Lobby Desk.
  • Created all forms and documents for the site.
  • Developed methods and procedures for new assignments.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Field Operations Manager

Deanovich & Associates, Inc.
01.2013 - 01.2014
  • Managed daily operations and ensured effective communication and support between team and external agencies.
  • Coordinated operational support to address and resolve project-related issues.
  • Supervised all personnel and managed team schedules.
  • Oversaw administrative tasks such as scheduling, payroll, and creating all required documentation.
  • Produced daily security, expense, and inventory reports.
  • Created post orders and managed contracts.
  • Led recruitment efforts, including screening and interviewing applicants.
  • Trained security personnel, including the creation and preparation of tests and quizzes.
  • Resolved disciplinary issues and managed rotation procedures to meet contractual obligations.

Chief Administrative Officer

Law Office of Kenneth Joel Haber, P.C.
01.1995 - 01.2004
  • Led daily operations and administrative staff, facilitating communication between personnel and outside agencies.
  • Oversaw performance and activities of administrative personnel, ensuring alignment with operational goals.
  • Oversaw AP/AR, GL, payroll, and reconciliation processes.
  • Managed and reconciled client ledgers, trust accounts, and operational bank accounts to maintain financial integrity.
  • Managed vendor accounts and service contracts.
  • Developed methods and procedures for new assignments and tasks.

Education

General Studies -

University of The District of Columbia
Washington DC
08.1987 - 06.1991

High School Diploma -

Holy Spirit High School Formerly St. Cecilia's Academy
Washington, D.C.
08.1983 - 06.1987

Skills

  • Community Patrol
  • Security Monitoring
  • Incident Response
  • Emergency response
  • Incident investigation
  • Access control
  • Witness interviews
  • Incident documentation
  • Conflict Resolution
  • Management
  • Training
  • Recruiting
  • Candidate screening
  • Interviewing
  • Onboarding processes
  • Staff management
  • Performance evaluation
  • Performance improvement
  • Crisis Management
  • Quality Assurance
  • Time management
  • Organization
  • Shift Coordination
  • Project oversight
  • Change oversight
  • Strategic execution
  • Training Procedures
  • Policy Review
  • Budgets
  • Analytics
  • Problem-Solving
  • Process improvement
  • Computer skills
  • Multitasking Abilities
  • Verbal communication
  • Effective communication
  • Advanced communication
  • Interpersonal communications
  • Engagement strategies
  • Relationship building
  • Team leadership
  • Leadership development
  • Goal setting
  • Reliability
  • Organizational skills
  • Active listening
  • Report writing
  • Public Relations
  • Traffic Management
  • Neighborhood Engagement
  • Recognition programs
  • Appreciation programs
  • Crisis Management
  • Incident documentation
  • Computer skills
  • Goal setting
  • Organizational skills
  • Restraint Procedures
  • Process improvement
  • Active listening

Certification

  • Certified Protection Officer
  • CPR, AED, First Aid Instructor (American Red Cross/American Safety and Health Institute/Medic First Aid)
  • Train the Trainer (CPR, AED, First Aid, Safariland Expandable Baton, Larry Smith Tactical Handcuffing)
  • DC SPO Armed Commission
  • Occupational Safety and Health: Fire and Emergency Preparedness
  • Managing Teams
  • Making Quick Decisions
  • Transitioning from Manager to Leader
  • Leading Effectively

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Patrol Officer

Georgetown University
08.2025 - Current

Operations Manager | Project Manager | Compliance | Trainer

SecTek, Inc
01.2016 - 07.2025

Field Operations Manager

Deanovich & Associates, Inc.
01.2013 - 01.2014

Account Manager for United Therapeutics

SecTek, Inc.
01.2009 - 01.2016

Chief Administrative Officer

Law Office of Kenneth Joel Haber, P.C.
01.1995 - 01.2004

General Studies -

University of The District of Columbia
08.1987 - 06.1991

High School Diploma -

Holy Spirit High School Formerly St. Cecilia's Academy
08.1983 - 06.1987

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Donna-Maria Crowder-HiltonLaw Enforcement Professional