Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies
Timeline
Generic

Donna-Maria Duncan

Frederick,MD

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
Hagerstown, MD
10.2016 - Current
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Barista (volunteer)

Church Of The Redeemer, Gaithersburg Campus
Gaithersburg, MD
12.2012 - 10.2016
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Sliced fruits, vegetables and meats for use in food service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Received and accurately processed customer payments.

Deaf Caucus Staff Intern

Congressman Steve Stockman
Washington, , DC
01.2014 - 08.2014
  • Maintained an up-to-date database of all employee information, documents, and records.
  • Implemented strategies to take advantage of new opportunities.
  • Maintained positive working relationship with fellow staff and management.
  • Created a letter to bring awareness of Texas School for the Deaf (TSD)
  • Capital tours to the deaf in Senate and House of Representatives.
  • Storage room reorganization of inventory.
  • Couriered documents to various government buildings.

Administrative Assistant Intern

Specialized Engineering Solutions
Frederick, MD
06.2013 - 08.2013
  • Assisted with onboarding process for new employees including paperwork processing.
  • Performed data entry duties accurately and efficiently.
  • Categorized by separating both personnel and non-personnel files.
  • Monitor by filing and shredding documents to maintain confidentiality of personnel.

  • Created monthly reports on departmental activities using spreadsheet software programs such as Microsoft Excel.
  • Maintained confidentiality of sensitive information related to clients or personnel matters.

Office Automation Clerk

United State Coast Guard
Washington, DC
06.2011 - 09.2011
  • Administered and managed timekeeping system for the U.S. Coast Guard employees.
  • Verified Social Security numbers of employees for accuracy and in reverse order, utilizing MS Excel.
  • Entered, updated, and maintained the Worldwide WebTA of the Coast Guard employee database.
  • Adhered to policies and regulations of the government system.

Student Assistant

Rochester Institute of Technology, RIT
Rochester, New Y
05.2010 - 11.2010
  • Provided some technical assistance for printer and supplied paper, filled.
  • Offered technical maintenance support for office equipment, i.e., copiers, printers, and computers.
  • Provided quality customer service for students and visitors.
  • Served as a courier for several buildings on campus.
  • Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.

Laboratory Assistant

NTID Learning Center @ Rochester Institute of Tech
Rocheste, NY
02.2009 - 05.2010
  • Performed troubleshooting and resolved computer problems.
  • Researched and identified software programs for the students' computers.
  • Verified students' identification for computer loans and checked returned computers to ensure there were no malfunctions or computer abuses.
  • Monitored schedule for laboratory use by faculty and students.

Receptionist

United States Army Garrison Fort Belvoir
Fort Be, Virginia
05.2009 - 08.2009
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Monitored office supplies inventory and placed orders when necessary.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Entered into MS Excel the names of companies, address, phone numbers, and email address per supervisor's binder for quick reference.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.

Receptionist

United States Army Garrison Fort Belvoir
Fort Belv, Virginia
06.2008 - 08.2008
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Created PowerPoint flyer for events for honoring U.S. Veterans, families, and retirees.
  • Supplied supervision with forms, files, equipment, and deliveries.

Photographer's Assistant Intern

National Aeronautics And Space Administration
Greenbelt, Maryland
06.2002 - 08.2002
  • Assisted customers with photographic services.
  • Scanned 35mm negatives to transfer to CDs.
  • Accurately reproduced highly sensitive documents.
  • Execute protocol for recycling, resulting in significant cost reduction for government.

Education

Bachelor of Science - Multidisciplinary Studies

Rochester Institute of Technology
Rochester, NY
12-2010

Associate of Applied Science - Administrative Support Technology

Rochester Institute of Technology
Rochester, NY
03-2009

High School Diploma -

Rockville High School
Rockville, MD
06-2003

Skills

  • Cash Handling
  • Order Taking
  • Positive and professional
  • Speedy and efficient
  • Excellent math skills

Certification

  • American Heart Association, Heart Saver First Aid CPR AED, Military Training, 2014
  • Appreciation, USAG, Fort Belvoir, 2009, 2008

Accomplishments

  • Outstanding Employees, MD Department of Labor, 2002

Hobbies

  • Horseback riding
  • Reading books
  • Traveling

Timeline

Barista

Starbucks
10.2016 - Current

Deaf Caucus Staff Intern

Congressman Steve Stockman
01.2014 - 08.2014

Administrative Assistant Intern

Specialized Engineering Solutions
06.2013 - 08.2013

Barista (volunteer)

Church Of The Redeemer, Gaithersburg Campus
12.2012 - 10.2016

Office Automation Clerk

United State Coast Guard
06.2011 - 09.2011

Student Assistant

Rochester Institute of Technology, RIT
05.2010 - 11.2010

Receptionist

United States Army Garrison Fort Belvoir
05.2009 - 08.2009

Laboratory Assistant

NTID Learning Center @ Rochester Institute of Tech
02.2009 - 05.2010

Receptionist

United States Army Garrison Fort Belvoir
06.2008 - 08.2008

Photographer's Assistant Intern

National Aeronautics And Space Administration
06.2002 - 08.2002

Bachelor of Science - Multidisciplinary Studies

Rochester Institute of Technology

Associate of Applied Science - Administrative Support Technology

Rochester Institute of Technology

High School Diploma -

Rockville High School

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Donna-Maria Duncan