DONNA MARIE SNOOK

• Manage travel arrangements for 100+ corporate accounts.
• Coordinate domestic and international travel.
• Comply to company travel policy.

· Successful in managing the manual quality control process for all domestic and international reservations to ensure accuracy.

· Accounted for investigating/resolving debit memoss, processing daily voids/reimbursements, and rating overseas itineraries.

· Handled ticket issuing and exchanges for local, foreign, and group events to ensure seamless business operation.

· Utilized strong management skills in maintaining weekly ticketing documentation for the ARC department's benefits program.

· Successful in managing and maintaining agreed fare stars following correct and up-to-date procedures.

· Oversaw quality control and ticket bookings using TravelLink's web system to ensure smooth operation.

• Directed operations for three travel offices and 20+ employees.
• Streamlined operational processes, enhancing efficiency across multiple departments.
• Developed and implemented strategic initiatives to improve service delivery and customer satisfaction.
• Analyzed performance metrics to drive informed decision-making and operational adjustments.
• Oversaw daily operations, ensuring compliance with industry standards and best practices.
• Facilitated training programs, equipping employees with necessary skills for optimal performance.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed and implemented strategies to maximize customer satisfaction.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.