Donna Marine
Lawrenceville,GA
Summary
Compassionate Certified Nursing Assistant with extensive experience at Baylake Assisted Living Facility, excelling in patient care and vital signs monitoring. Proven ability to enhance patient comfort through empathetic support and effective communication. Recognized for maintaining a safe environment and implementing care plans that prioritize dignity and wellbeing.
Knowledgeable Nursing Aide, with solid foundation in patient care and support. Proven ability to assist in various medical procedures and enhance patient comfort. Demonstrated efficiency in managing patient records and collaborating with healthcare teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Baylake Assisted Living Facility
03.2023 - 01.2026
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed regular safety checks on all equipment used within the facility, reporting any discrepancies to appropriate personnel for swift resolution.
- Improved patient comfort by providing compassionate and attentive care to individuals with various needs.
Customer Service Representative
Walmart
03.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Store Associate
Walmart
03.2019 - 06.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved accounting, service and delivery concerns.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Education
High School Diploma -
Cambridge South Dorchester
Cambridge, MD06-1987
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Bathing assistance
- Vital signs monitoring
- Dressing assistance
- Dementia care
- Patient transfers
- Meal planning and preparation
- End-of-life care
- Alzheimer's care
- Feeding assistance
- Specimen collection
- Medication administration
- Geriatric care
- Healthcare ethics
- Blood pressure measurement
- Emergency response
- Restorative care
- Rehabilitation support
- Range of motion exercises
- Safe mobilization
- Admissions and discharges
- Assisting with examinations
- Resident transport
- Toileting assistance
- Hands-on personal care
- Confidentiality
- Basic life support
- Recording vital signs
- Patient-focused care
- Collecting vital signs
- Compassionate
- Patient lifting
- Supporting personal needs
- Safety precautions
- Compassionate caregiver
- Bedside manner
- Patient relationship building
- Patient assessments
- Electronic charting
- Documenting behaviors
- Responding to emergencies
- Medical terminology
- Maintaining privacy
- Companionship and emotional support
- General housekeeping
- Valid [state] driver's license
- Patient management
- Transporting patients
- Activity planning
- Light housekeeping
- Inpatient care
- Meal planning
- Mobility assistance
- Complex Problem-solving
- Ambulation assistance
- Trustworthy companion
- Quality assurance
- Care plan implementation
- Patient relations
- Observing responses
- Condition monitoring
- Preparing meals
- Medical records management
- Activity coordination
- Feeding assistance expert
- Indirect patient care
- Conducting intakes
- Infection control procedures
- Documentation expert
- Performing patient intakes
- Vital sign recording
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- making sure residents are safe and needs forfilled and not forgotten.
Being a team member helping when we are short staffed and help when needed with no problem.
Certification
- CNA - Certified Nurse Assistant
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Walmart
03.2024 - 03.2025
Certified Nursing Assistant
Baylake Assisted Living Facility
03.2023 - 01.2026
Store Associate
Walmart
03.2019 - 06.2024
High School Diploma -
Cambridge South Dorchester
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