Donna Marschand
Cell Leader
Fort Wayne,IN
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Riverside Manufacturing LLC and Bandido's Mexican Restaurant. Skilled in machinery operation and team motivation, I excel in streamlining operations and exceeding production goals. Achievements include training and certifying employees, significantly improving team dynamics, and maintaining high-quality standards. Skilled Production Worker offering 12 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
17
17
years of professional experience
Work History
Cell Leader
Riverside Manufacturing LLC
07.2017 - 05.2024
- Collaborated with management or subordinates to resolve worker problems, complaints or grievances.
- Maintained regular communication within departments to plan and execute production goals.
- Read and analyzed charts, work orders and production schedules to determine production requirements and evaluate current production estimates and outputs.
- Inspected materials, products or equipment to detect defects or malfunctions.
- Trained and certified employees on various equipment operations.
Shift Manager/Key Holder
Bandido's Mexican Restaurant
02.2007 - 05.2018
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Northside High School
Fort Wayne, IN06.1994
Skills
- Team motivation
- Team Management
- Customer Focus
- Task Delegation
- Following Instructions
- Positive Attitude
- Teamwork and Communication
- Strong Work Ethic
- Punctual and Reliable
- Machinery Operation
- Production Operations
- Quality Inspection
- Assembly procedures
Timeline
Cell Leader
Riverside Manufacturing LLC
07.2017 - 05.2024
Shift Manager/Key Holder
Bandido's Mexican Restaurant
02.2007 - 05.2018
High School Diploma -
Northside High School