Summary
Overview
Work History
Education
Skills
Camping, Hiking, Walking, Meeting new people, enjoying free time with family and friends.
Timeline
Generic

Donna Martin

Summary

Proactive Supervisor of Operations with extensive experience in team leadership and workflow optimization. Successfully managed scheduling, workload distribution, and cross-functional collaboration to drive productivity and customer satisfaction. Skilled in employee development, project management, and maintaining compliance to foster a positive and efficient work environment.

Overview

26
26
years of professional experience

Work History

Supervisor of Operations

Hershey Medical Center
07.2016 - 08.2024
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Completed bi-weekly payroll for [Number] employees.
  • Interceded between employees during arguments and diffused tense situations.

Production Group Leader

Holy Spirit Hospital
06.2006 - 07.2016
  • Streamlined workflow processes, reducing downtime and increasing overall output.
  • Reduced material waste with better inventory management practices and resource allocation strategies.
  • Enhanced communication among team members, fostering a collaborative work environment that increased productivity.
  • Facilitated change management within the team by effectively communicating new processes or policy changes.
  • Managed daily production schedules, ensuring timely completion of projects and meeting customer demands.
  • Collaborated with other departments to create a seamless end-to-end supply chain process, enhancing overall company efficiency.
  • Mentored team members for skill development, resulting in enhanced productivity and job satisfaction.
  • Drove innovation within the team by encouraging creative thinking and supporting the implementation of new ideas for process improvements.
  • Implemented safety protocols to maintain a safe working environment, resulting in fewer accidents and injuries.
  • Executed lean manufacturing initiatives to support continuous improvement and facilitate on-time performance.
  • Optimized equipment usage through proper maintenance scheduling, minimizing downtime and maximizing performance.

Assistant Manager

Golden Corral Restaurant
05.2004 - 08.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Cashier Assistant

Hershey Pharmacy
08.1998 - 07.2005
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Boyertown Area Senior High School
Boyertown, PA
06.1978

Skills

  • Team Development
  • Maintenance Oversight
  • Staff Evaluation
  • Recruitment and hiring
  • Facilities Inspection
  • Regulatory Compliance
  • Team Leadership
  • Customer Service
  • Decision-Making
  • Operations Management
  • Goal Setting
  • Problem-Solving
  • Staff Management
  • Workflow Optimization
  • Staff Training
  • Project Management
  • Cultural Awareness
  • Planning and Implementation
  • Project planning and development
  • Operational Efficiency
  • Maintaining Compliance
  • Policies and procedures implementation
  • Health and safety compliance
  • Employee Motivation
  • Continuous improvements
  • Performance monitoring
  • Performance reporting
  • Delegation
  • Performance Evaluations

Camping, Hiking, Walking, Meeting new people, enjoying free time with family and friends.

For years we have a had a Cabin with a lake that e could go swimming in, Sometimes we would pitch tents up by the lake and have bond fires and make hot dogs and hamburgers and naturally Smores.

My family and my kids and nieces and nephews mean the world to me to watch them grow. My mother is my best friend i brought her to live with me over 4 years ago. She is 83 a young 83 sometimes I feel she runs circles around me. My friends are my happy place also we get together and have lunch or just go to a walking park to hang out and walk and talk about going on with our lives. Its good to have true friends you can count on.


Thank you

Timeline

Supervisor of Operations

Hershey Medical Center
07.2016 - 08.2024

Production Group Leader

Holy Spirit Hospital
06.2006 - 07.2016

Assistant Manager

Golden Corral Restaurant
05.2004 - 08.2005

Cashier Assistant

Hershey Pharmacy
08.1998 - 07.2005

High School Diploma -

Boyertown Area Senior High School

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Donna Martin