Summary
Overview
Work History
Education
Skills
Goals
Timeline
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Donna Martinez

Toppenish

Summary

Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to overall company success. Results-oriented with a passion for building relationships and driving business growth.

Overview

39
39
years of professional experience

Work History

Customer Service Agent

Terril, Lewis & Wilke Ins. Inc.
Yakima
02.1986 - Current
  • Provided technical support over the phone when needed.
  • Updated customer records in the CRM system accurately with each interaction.
  • Advised customers on purchasing decisions based on their individual needs.
  • Resolved customer complaints quickly and efficiently.
  • Provided product information to customers in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Yakima Business College
Yakima
05-1976

High School Diploma -

Wapato Senior High
Wapato, WA 98951
06-1975

Skills

  • Technical support
  • Customer relationship management
  • Complaint resolution
  • Email support
  • Data entry
  • Order processing
  • Time management
  • Active listening
  • Communication skills
  • Product knowledge
  • Phone support

Goals

  • I have worked in the insurance industry for 49 years and will retire from full time work in December. I am looking for remote work to supplements my income.

Timeline

Customer Service Agent

Terril, Lewis & Wilke Ins. Inc.
02.1986 - Current

High School Diploma -

Yakima Business College

High School Diploma -

Wapato Senior High

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