Donna Mason
Latham,New York
Overview
8
8
years of professional experience
Work History
Price Chopper
Deli
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
TIA
Department Of Taxation And Finance
03.2020 - Current
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
Manager of Flower Department
ShopRite
09.2015 - 02.2020
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Controlled costs to keep business operating within budget and increase profits.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Accomplished multiple tasks within established timeframes.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Education
GED -
Albany High School
Albany, NY04.1980
Skills
- Food presentation
- Stock Preparation
- Quality Inspection
- Sanitation Procedures
- Strong Work Ethic
- Slicing Techniques
Timeline
TIA
Department Of Taxation And Finance
03.2020 - Current
Manager of Flower Department
ShopRite
09.2015 - 02.2020
Price Chopper
Deli
GED -
Albany High School