Donna Mason
Bethlehem,GA
Summary
Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
28
28
years of professional experience
Work History
Customer Onboarding and Connectivity Manager
SAIA
03.2022 - 10.2024
- Established and implemented an Onboarding Team for new and established Saia clients, ensuring a seamless onboarding experience
- This also included EDI and API support, 90-day account monitoring, and a dedicated point of contact to resolve any account issues with invoicing and shipment delays
National Accounts Supervisor
SAIA
03.2019 - 03.2022
- Manage a team of 30 National Account Coordinators
- Daily monitoring of all LTL freight to ensure on time delivery
- Following up on all OS&D issues
- Implementation of custom reporting per customers’ requests
- Gain oversight into client relationships regarding EDI, API and TMS capabilities
EDI Customer Connectivity Specialist
SAIA
01.2016 - 03.2019
- To identify and resolve problems with regards to EDI communications with customers by acting as a liaison between the customer and internal departments such as IT, billing, operations and collections
- Daily maintenance of EDI customers TMS to maintain score cards and to ensure payment
Line Haul Dispatch
SAIA
06.2015 - 01.2016
- Answer Inbound calls from the drivers and terminal personnel regarding schedules, accidents etc
- Daily report for Lowes and Starbucks to ensure the freight is moving on time and at the destination terminal on time for delivery
Proactive Notification Representative
SAIA
05.2013 - 06.2015
- Monitored terminals for LAE, LPU, MPU and appointment setting, generated weekly reports for the terminals managers and VPS with the results
- Analyzed reports to find issues and offer a resolution
Customer Service Representative
SAIA
10.2012 - 05.2013
- Answers inbound calls regarding freight inquiries, scheduling pickups, re-consignments, will call deliveries and revise corrections to freight bills
- Monitor and trace shipments in transit, issue ADE numbers for OS&D
- Interact with all departments, terminals and logistics companies regarding shipments, accessorial charges, claims, weigh & research, website with emphasis in problem resolutions
Channel Coordinator/Distribution Key Accounts
LUND INTERNATIONAL INC
07.2008 - 10.2012
- Trained and motivated the staff to drive profits while achieving top customer service ratings
- Provided training to staff on product specifications, including features, advantages and profitability
- Achieved and maintained several multi-million-dollar record-breaking client retention rates and customer service scores
- Processed orders daily and received and verified EDI orders for accuracy
Delivery Coordinator/Manager-SE Operations
SOUTHEAST INDEPENDENT DELIVERY SERVICES
01.2006 - 06.2008
- Managed department and responsible for 15 dispatch associates and 1 supervisor
- Supervised and monitored loading of trailers for on time delivery
- Ensured that DOT regulations were enforced and submitted paperwork to show company policies were mandated and reported non-conformance
- Generated daily reports for tracking number of completed deliveries
Quality Inspector/Quality Control Manager
ROOM S TO GO
08.1996 - 01.2006
- Managed a team of 35 Quality Inspectors and 2 Quality Supervisors and conducted employee reviews
- Generated quality reports to notify vendors of merchandising of non-conformances
- Responsible for the daily scheduling and training of operations for new supervisors
- Ensured company policies and procedures were enforced
- Worked with programmers in the development of system integration of PDE scanning systems to identify patterns of manufacturing defects per federal quality and safety standards
- Scheduled monthly meetings with other department personnel to communicate strategy and team building
Education
Level 3 Management Training -
Dale Carnegie
Communicating with Diplomat and Tact -
Gwinnett Tech
Yearly EEOC training -
Advanced Excel, Outlook, CRM, Workday -
Skills
- Client Relations
- Customer Onboarding
- Data Analysis
- Team Management
- EDI - API Connectivity
- Project Management
- LTL and Volume Quoting
- Business/Revenue Growth
- Warehouse Operations
- Customer service
Timeline
Customer Onboarding and Connectivity Manager
SAIA
03.2022 - 10.2024
National Accounts Supervisor
SAIA
03.2019 - 03.2022
EDI Customer Connectivity Specialist
SAIA
01.2016 - 03.2019
Line Haul Dispatch
SAIA
06.2015 - 01.2016
Proactive Notification Representative
SAIA
05.2013 - 06.2015
Customer Service Representative
SAIA
10.2012 - 05.2013
Channel Coordinator/Distribution Key Accounts
LUND INTERNATIONAL INC
07.2008 - 10.2012
Delivery Coordinator/Manager-SE Operations
SOUTHEAST INDEPENDENT DELIVERY SERVICES
01.2006 - 06.2008
Quality Inspector/Quality Control Manager
ROOM S TO GO
08.1996 - 01.2006
Communicating with Diplomat and Tact -
Gwinnett Tech
Yearly EEOC training -
Advanced Excel, Outlook, CRM, Workday -
Level 3 Management Training -
Dale Carnegie
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