DONNA MATLOCK
Marble Falls,Texas
Summary
Polite and attentive Front Desk-Guest Service Agent, offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Clerk/Team Scheduler
Salem's Fashions
Marble Falls, TX
01.1999 - Current
- Assisted customers with inquiries and complaints in a professional manner.
- Trained staff members to perform work activities and use computer applications.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Generated daily reports of sales activity for management review.
- Prepared deposits according to established procedures.
- Answered phones in a courteous manner while providing excellent customer service.
- Resolved discrepancies between invoices and purchase orders quickly.
- Provided administrative support such as scheduling workers or meetings.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Processed sales transactions to prevent long customer wait times.
- Delivered high-quality customer service through deep commitment to knowledge and performance. Visited with customers to make them feel welcome in our store.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained front desk to provide positive first impression.
Education
Bachelor of Science - Education/Music
Texas State University
San Marcos, TX05-1980
Skills
- Cash Handling
- Telephone Etiquette
- Schedule and Calendar Management
- Verbal and Writing Communication
- Customer Satisfaction
- Quality Control
- File Maintenance
- Bookkeeping
- Quality Management
- Sales Expertise
- Expense Reports
- Relationship Building
References
References available upon request.
Timeline
Clerk/Team Scheduler
Salem's Fashions
01.1999 - Current
Bachelor of Science - Education/Music
Texas State University
Similar Profiles
Claire (Legal: Dawoud) DarwishClaire (Legal: Dawoud) Darwish
Cashier Assistant Manager at Salem's Market And GrillCashier Assistant Manager at Salem's Market And Grill
SANJAY GUPTASANJAY GUPTA
Franchise Owner/Manager at Peter England (Aditya Birla Fashions) and Duke (Duke Fashions Limited)Franchise Owner/Manager at Peter England (Aditya Birla Fashions) and Duke (Duke Fashions Limited)
VALERIA SAUCEDOVALERIA SAUCEDO
Store Manager at Windsor FashionsStore Manager at Windsor Fashions