Donna Matus
Phoenix,AZ
Summary
Bilingual Registered Medical Assistant with extensive clinical experience.,Committed to delivering compassionate care and support while ensuring compliance with healthcare protocols. Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
Medical Assistant
Phoenix Children’s Hospital
Phoenix, AZ
08.2023 - 06.2025
- Administered patient care and assisted in examinations to ensure comfort and safety.
- Monitored vital signs and collected lab specimens, ensuring precise testing processes.
- Managed patient records using electronic health record systems for accurate documentation.
- Coordinated appointment scheduling and follow-ups to optimize clinic operations.
- Educated patients on treatment plans and procedures, enhancing understanding and compliance.
- Trained new staff on office procedures and best practices for patient interactions.
- Implemented process improvements that streamlined administrative tasks within the medical office.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques.
Medical Assistant
St. Joseph's Center for Women's Health
Phoenix, AZ
10.2017 - 08.2023
- Monitored and recorded patient vitals.
- Assisted in setting up for procedures such as colposcopies and IUD insertions.
- Coordinated ultrasound and follow-up appointments.
- Scheduled patient appointments and managed c-section and induction schedules.
- Provided direct support to medical staff in patient care procedures.
- Communicated with providers regarding patient care.
Medical Assistant
St. Joseph's Family Medicine
Phoenix, AZ
11.2014 - 08.2023
- Performed routine tests and collected necessary samples for unit-specific procedures.
- Maintained a clean and well-stocked environment to support clinical operations.
- Administered immunizations for pediatric and adult patients.
- Communicated with patients regarding specialist referrals and prior authorizations.
- Scheduled patient appointments and ensured all necessary records were obtained.
Medical Assistant
Planned Parenthood Arizona
Phoenix, AZ
04.2013 - 11.2014
- Maintained accurate records of patient care and monitored vital signs.
- Provided pre- and post-operative care to ensure patient recovery.
- Performed clerical duties, including data entry and answering phones, to support clinic operations.
Medical Assistant Patient Insurance Advocate
Scottsdale, AZ
04.2008 - 10.2012
- Coordinated and managed office visits for over 25 patients daily.
- Worked directly with patients and healthcare personnel to ensure quality care and communication.
- Performed EKGs, staple removals, and monitored vital signs.
- Secured insurance verifications and managed pre-authorizations for procedures.
Education
Medical Assistant Diploma - undefined
Apollo College
Phoenix, AZ01.2008
High School Diploma - undefined
Paradise Valley High School
Phoenix, AZ01.2007
Skills
- Bilingual communication skills
- Vital signs monitoring
- Appointment scheduling
- Patient care and support
- Infection control adherence
- Team collaboration
- Electronic health record management
- Patient education
- Insurance verification and pre-authorization
- Clerical operations management
- Process improvement implementation
- Medical records management
Certification
CPR Certification
Additional Information
- Skills
- CPR Certified Medical Assistant. Phlebotomy experience. Obtains and communicate patient vitals, clerical, Excellent communication, data entry, EKG's, Bilingual in English and Spanish, filing, flexible in back and front office. I can obtain insurance benefits, exceptional patient care, complete understand to protected health information, quality assurance, team player, quick in answering phones, vital signs, Microsoft word processing experience. Scheduled patient on Flowcast/IDX, and Allscripts experience. Detail-oriented Effectively interacts with patients and families. Patient-focused care
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Phoenix Children’s Hospital
08.2023 - 06.2025
Medical Assistant
St. Joseph's Center for Women's Health
10.2017 - 08.2023
Medical Assistant
St. Joseph's Family Medicine
11.2014 - 08.2023
Medical Assistant
Planned Parenthood Arizona
04.2013 - 11.2014
Medical Assistant Patient Insurance Advocate
04.2008 - 10.2012
High School Diploma - undefined
Paradise Valley High School
Medical Assistant Diploma - undefined
Apollo College