Donna M. Brown
Maricopa,AZ
Summary
This letter is to express my interest in working from home and bringing my 22 years of customer service experience to your organization. Over the past 22 years I have worked for the Water Services, Aviation, Finance and Human Services Departments with the City of Phoenix. I currently supervise the Clerical team and support the Center Manager for the Travis L. Williams Family Services Center. We receive a high volume of calls in which we schedule appointments to help clients with rental and utility assistance. In the past I have processed contract order releases, department purchase orders and purchase request. I have also processed travel and training for over 40 employees and managed special projects. While working for the Finance Department Procurement Division I routed contracts and contract amendments as well as, maintain the eProcurement vendor registration helpdesk. I was the primary SRM shopper for the Purchasing Division. In addition to my experience, I have an Associate Degree from Phoenix College and I have completed several courses at Arizona State University. As my resume indicates, my education and experience meet the requirements on the job announcement: Over 22 years of progressively responsible secretarial experience, ability to be detailed and thorough in completing work task, and proficiency using advanced Microsoft Office functions in Word, Excel, PowerPoint, and SAP. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
27
27
years of professional experience
Work History
Secretary III
City of Phoenix Human Services/Finance/Aviation
Phoenix, USA
10.2012 - Current
- Supervise Customer Service Clerks and Secretary II.
- Assist the Center Manager with all facility processes and building logistics
- Handle supervisor callbacks
- Assess Client needs and refers to appropriate community agencies and services
- Provides clients and staff with notices of community activities, resources and services and encourages client utilization
- Assists clients with applications for social services
- Interpret social service program regulations in a clear, and accurate, manner to clients
- Communicate clearly and work effectively with members of minority and low-socio- economic groups
- Conduct and document 1:1 meeting with your direct reports to provide guidance and support regarding job performance, leave attendance, PMG goals, etc. during the rating period
- Maintain acceptable driving record
- Coordinate the Administrative team’s work assignments
- Maintain confidentiality of records and information
- Communicate in the English language by phone or in person in a one-to-one setting
- Produce documents written with clearly organized thoughts using proper sentence construction, punctuation, and grammar
- Ensure that all clerical work is completed accurately and timely
- Provide support to the Center's Community Council
- Answer incoming calls on multi line switchboard
- Provides direct administrative support Finance’s Central Procurement Division
- Route new contracts and contract amendments
- Upload solicitations, addendums and bid tabulations
- Maintain Vendor Helpdesk
- Utilizes SRM and ECC (eProcurement) to troubleshoot with vendors
- Shop via SRM
- Create TSR’s
- Assist with Bid Openings
- Support Division’s Deputy Director
- Compile data and prepares monthly, annual, and special reports
- Research requests and complaints and responds in person, by telephone and in writing
- Process invoices for various contracts & Purchase commodities and services using Purchase Orders, Department Purchase Orders, and Contract Order Releases.
- Process travel and training request for the Aviation Technology Division 40 plus employees
- Process payroll
Support Services Aide/ Communications Dispatcher
City of Phoenix Aviation Department
Phoenix, USA
11.2006 - 10.2012
- Perform out of class duties for both Administrative Assistant I and Secretary III
- Proofread and edit documents
- Process invoices for various contracts & Purchase commodities and services using Purchase Orders, Department Purchase Orders, and Contract Order Releases
- Manage labor card issuance for the Aviation Department & Record storage the Technology Division
- Manage cell phone reimbursement process
- Schedule meetings for Deputy Aviation Director and Division Supervisors
- Create agendas for meetings
- Process Out of State Travel Request- Create various memos- Scan files
- Answers various Department inquiries via phone and in person.
- Order and maintain office supplies- Process payroll
- Answer incoming calls on multi line switchboard
- Dispatch calls by radio to various units
- Operate airport paging system
- Enter work orders into SAP
Utilities Services Specialist, Billing/Remittance
City of Phoenix Water Services Department
Phoenix, USA
06.1998 - 11.2006
- Research unknown payment and reconcile customer accounts
- Process payments and account history request
- Correspond to customer request via E-mail, U.S. mail and telephone.
- Transfer payments to other City of Phoenix accounts through SAP
- Complete various types of adjustments to customer accounts
- Assign adjustments to team and work out of class as Lead
- Facilitate Customer Service Classes for Water Customer Services Division
- Handled cash and balanced cash draw
- Accepted credit card and check payments
Education
AGS - General Studies Degree
Phoenix Community College
Phoenix, AZ89 credits - School of Social Work
Arizona State University
Tempe, AZSkills
- CMS
- Vision Link
- Cisco Finesse
- SAP
- Word
- Excel
- Adobe
- Sharepoint
- WebEx
- Teams
Training
Graduate of the City of Phoenix Academy of Office Professionals
Notary
Timeline
Secretary III
City of Phoenix Human Services/Finance/Aviation
10.2012 - Current
Support Services Aide/ Communications Dispatcher
City of Phoenix Aviation Department
11.2006 - 10.2012
Utilities Services Specialist, Billing/Remittance
City of Phoenix Water Services Department
06.1998 - 11.2006
AGS - General Studies Degree
Phoenix Community College
89 credits - School of Social Work
Arizona State University
Similar Profiles
Ezequiel LariosEzequiel Larios
Out of Class Supervisor at City of Phoenix Aviation DepartmentOut of Class Supervisor at City of Phoenix Aviation Department
KATHERINE COLESKATHERINE COLES
Planner III at City of Phoenix Aviation Department, Planning & Environmental DivisionPlanner III at City of Phoenix Aviation Department, Planning & Environmental Division
Sarah MorattoSarah Moratto
Small Business Engagement Manager at City of Phoenix - Aviation DepartmentSmall Business Engagement Manager at City of Phoenix - Aviation Department
Tahlia Maria BrooksTahlia Maria Brooks
Executive Admin- Revenue Operations & Private Equity/Venture Capital Partnerships at OracleExecutive Admin- Revenue Operations & Private Equity/Venture Capital Partnerships at Oracle
Griselda PorterGriselda Porter
Teacher's Aide at Legacy Tradition SchoolsTeacher's Aide at Legacy Tradition Schools