Donna M. Casey

• From the 3 books that I authored, a ministry evolved where I concentrate on being a "Purpose Pusher!"
• Helped people discover their strengths, talents, and skills.
• Through 1 -on- 1 Courses, Clinics, and strategically planned events we helped attendees discover their potential and specific areas of talent and gifting, then helped to develop and cultivate them in those areas.
• Every year our organization sponsors retreats, leadership intensives, and other functions that are curated to challenge and equip attendees to thrive and operate at their highest capacity.
• In tandem with personal development with regard to purpose and skills, we also concentrate on character development.
• Built relationships with donors and other organizations to secure funding and support for organization.
• Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
• Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
• I have also helped others publish their books, and launch their businesses and ministries.

• Built a loyal following through engaging author-reader interactions at book signings, speaking engagements or online platforms.
• Promoted published works through social media platforms, author website updates, email newsletters, and blog posts.
• Maintained informative social media to help further storylines and promote future events.
• Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.
• Authored 3 books; Spiritual GPS: Navigating in the Kingdom of God, Spiritual GPS: Navigating in the Kingdom of God Clinic Workbook (Co-Written by someone who had their doctorate in theology and Christian Counseling), Spiritual GPS - Warriors 28 Day Devotional.

• Responsible for planning, coordinating, and strategizing events
• This requires organization, project management, excellent time management, management of resources, negotiating, implementing and executing a plan from start to finish, troubleshooting, problem solving, along with excellent customer service
• I have worked with corporations, churches, and individual groups and people
• Coordinated logistics for multiple events for seamless execution.
• Negotiated contracts with vendors by researching and comparing service offerings.
• Gathered feedback from clients post-events to improve future planning processes.
• Utilized social media channels to engage potential attendees and generate interest.
• Coordinated schedules and timelines for events.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Managed event logistics and operations.
• Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
• Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.

• Responsible for consulting companies on employee benefit packages and selling group insurance to commercial clients and direct insurance to individuals
• Calculated quotes and educated potential clients on insurance options.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
• Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
• Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.

• Responsible for following up on payment of claims for direct and third party payers in a timely manner
• I was also responsible for making sure claims were paid per contract and I had to identify problem trends with payers and report and document that information
• Worked special projects with aged billing, neic reports, and undistributed payments
• Identify billing issues and get them corrected and claim billed appropriately
• Identified opportunities for process improvement, leading to increased productivity and reduced errors.
• Upheld confidentiality standards while handling sensitive client information during follow-up procedures.
• Managed time effectively, balancing daily workload to ensure all tasks were completed accurately and on schedule.
• Maintained accurate records, contributing to better organization and case management.
• Supported a positive work environment through consistent teamwork and open communication.
• Demonstrated adaptability by managing multiple responsibilities simultaneously and adjusting to changing priorities as necessary.

• Was promoted to trainer with responsibility for new employee management and training
• Trained new employees on the skills needed to successfully perform their job responsibilities
• Acted as the interim supervisor as needed
• Addressed customer account issues, changes, and complaints
• Established new accounts, also worked in accounts receivable
• Was responsible for customer retention, and increasing sales for our residential, commercial, and roll off book of business

• Responsibilities include taking payments on past due loans, setting up payment arrangements and extensions with the customers and finding the best solution for the customer and the company
• Processing address and name changes
• Counseled debtors on payment options and arranged installment agreements.
• Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
• Used skip tracing resources to locate debtors and updated information in company system.
• Negotiated to collect balance in full.

– Ministerial Classes