Donna McCarthy
Shelton,CT
Summary
Dynamic Medical Referral Specialist with a proven track record at Nephrology Associates, P.C., excelling in insurance verification and patient scheduling. Recognized for enhancing referral efficiency and fostering collaboration among healthcare providers. Strong organizational skills and a commitment to confidentiality ensure high-quality patient care and seamless operations.
Overview
34
34
years of professional experience
Work History
Medical Referral Specialist
Nephrology Associates, P.C
Trumbull, CT
05.2021 - Current
- Coordinated patient referrals to nephrology specialists, ensuring timely access to care.
- Managed insurance verification processes, streamlining approvals for treatment plans.
- Developed and maintained strong relationships with healthcare providers for referral efficiency.
- Implemented tracking systems for patient referrals, enhancing follow-up and continuity of care.
- Provided training and support to new staff on referral procedures and best practices.
- Scheduled appointments with specialists on behalf of clients.
- Built professional relationships with service providers.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Linked families to relevant community support to meet non-medical needs.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
- Developed strong relationships with specialist offices, fostering collaboration in providing high-quality patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
ER Unit Secretary
St. Vincent's Hospital
Bridgeport, CT
01.2018 - 01.2021
- Managed patient admissions and discharge processes, ensuring accurate documentation and timely service delivery.
- Coordinated communication between medical staff, patients, and families to facilitate efficient care.
- Maintained electronic health records with attention to detail, enhancing information accessibility for healthcare teams.
- Scheduled appointments and managed physician calendars to optimize ER workflow and reduce wait times.
- Trained new staff on administrative procedures, promoting consistency in operations and service quality.
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Improved patient experience through compassionate interaction with families during difficult situations.
- Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
- Supported clinical staff by scheduling diagnostic tests, specialist consultations, and follow-up appointments in a timely manner.
- Participated in training new employees on unit policies, procedures, software applications, and best practices for an efficient workplace transition process within the emergency room setting.
STORE MANAGER
Supercuts
Wilton, CT
01.2012 - 01.2018
- Directed daily operations to enhance customer satisfaction and operational efficiency.
- Mentored staff on sales techniques and customer service best practices.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, inform merchandising strategies, and improve profitability.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Office Manager
Legal Images
Cleveland, OH
01.2002 - 01.2005
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Coordinated scheduling and logistics for meetings, ensuring timely communication across departments.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Supervised office staff, providing training and mentorship to enhance team performance and productivity.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Server/Head Bartender
Olive Garden Restaurant
Mentor, OH
01.1997 - 01.2002
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained and mentored new servers on menu knowledge and service protocols.
- Managed table assignments and prioritized tasks to enhance guest experience.
- Implemented effective upselling techniques, increasing overall sales revenue.
- Maintained cleanliness and organization of dining area to meet health standards.
- Developed rapport with regular customers, promoting loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Supervisor
Kentucky Fried Chicken
Fairfield, CT
01.1992 - 01.1996
- Supervised team operations, ensuring adherence to safety protocols and efficiency standards.
- Coordinated staff schedules, optimizing labor allocation for peak productivity.
- Mentored new employees, fostering skill development and workplace integration.
- Implemented process improvements, enhancing workflow efficiency across shifts.
Education
GED -
Central High School
Bridgeport, CT01-1995
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Healthcare regulations
- Referral coordination
- Pre-authorizations
- Strong organization
- Patient scheduling
- Follow-up skills
- Confidentiality
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
Timeline
Medical Referral Specialist
Nephrology Associates, P.C
05.2021 - Current
ER Unit Secretary
St. Vincent's Hospital
01.2018 - 01.2021
STORE MANAGER
Supercuts
01.2012 - 01.2018
Office Manager
Legal Images
01.2002 - 01.2005
Server/Head Bartender
Olive Garden Restaurant
01.1997 - 01.2002
Shift Supervisor
Kentucky Fried Chicken
01.1992 - 01.1996
GED -
Central High School