Summary
Overview
Work History
Education
Skills
Timeline
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Donna McCarthy

Shelton,CT

Summary

Dynamic Medical Referral Specialist with a proven track record at Nephrology Associates, P.C., excelling in insurance verification and patient scheduling. Recognized for enhancing referral efficiency and fostering collaboration among healthcare providers. Strong organizational skills and a commitment to confidentiality ensure high-quality patient care and seamless operations.

Overview

34
34
years of professional experience

Work History

Medical Referral Specialist

Nephrology Associates, P.C
05.2021 - Current
  • Coordinated patient referrals to nephrology specialists, ensuring timely access to care.
  • Managed insurance verification processes, streamlining approvals for treatment plans.
  • Developed and maintained strong relationships with healthcare providers for referral efficiency.
  • Implemented tracking systems for patient referrals, enhancing follow-up and continuity of care.
  • Provided training and support to new staff on referral procedures and best practices.
  • Scheduled appointments with specialists on behalf of clients.
  • Built professional relationships with service providers.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Linked families to relevant community support to meet non-medical needs.
  • Collected and verified completeness of intake and enrollment screening packets for facility.
  • Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
  • Developed strong relationships with specialist offices, fostering collaboration in providing high-quality patient care.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

ER Unit Secretary

St. Vincent's Hospital
01.2018 - 01.2021
  • Managed patient admissions and discharge processes, ensuring accurate documentation and timely service delivery.
  • Coordinated communication between medical staff, patients, and families to facilitate efficient care.
  • Maintained electronic health records with attention to detail, enhancing information accessibility for healthcare teams.
  • Scheduled appointments and managed physician calendars to optimize ER workflow and reduce wait times.
  • Trained new staff on administrative procedures, promoting consistency in operations and service quality.
  • Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
  • Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
  • Improved patient experience through compassionate interaction with families during difficult situations.
  • Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
  • Supported clinical staff by scheduling diagnostic tests, specialist consultations, and follow-up appointments in a timely manner.
  • Participated in training new employees on unit policies, procedures, software applications, and best practices for an efficient workplace transition process within the emergency room setting.

STORE MANAGER

Supercuts
01.2012 - 01.2018
  • Directed daily operations to enhance customer satisfaction and operational efficiency.
  • Mentored staff on sales techniques and customer service best practices.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Analyzed sales data to identify trends, inform merchandising strategies, and improve profitability.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Office Manager

Legal Images
01.2002 - 01.2005
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Coordinated scheduling and logistics for meetings, ensuring timely communication across departments.
  • Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
  • Supervised office staff, providing training and mentorship to enhance team performance and productivity.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Server/Head Bartender

Olive Garden Restaurant
01.1997 - 01.2002
  • Delivered exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely order delivery and accuracy.
  • Trained and mentored new servers on menu knowledge and service protocols.
  • Managed table assignments and prioritized tasks to enhance guest experience.
  • Implemented effective upselling techniques, increasing overall sales revenue.
  • Maintained cleanliness and organization of dining area to meet health standards.
  • Developed rapport with regular customers, promoting loyalty and repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Shift Supervisor

Kentucky Fried Chicken
01.1992 - 01.1996
  • Supervised team operations, ensuring adherence to safety protocols and efficiency standards.
  • Coordinated staff schedules, optimizing labor allocation for peak productivity.
  • Mentored new employees, fostering skill development and workplace integration.
  • Implemented process improvements, enhancing workflow efficiency across shifts.

Education

GED -

Central High School
Bridgeport, CT
01-1995

Skills

  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Healthcare regulations
  • Referral coordination
  • Pre-authorizations
  • Strong organization
  • Patient scheduling
  • Follow-up skills
  • Confidentiality
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability

Timeline

Medical Referral Specialist

Nephrology Associates, P.C
05.2021 - Current

ER Unit Secretary

St. Vincent's Hospital
01.2018 - 01.2021

STORE MANAGER

Supercuts
01.2012 - 01.2018

Office Manager

Legal Images
01.2002 - 01.2005

Server/Head Bartender

Olive Garden Restaurant
01.1997 - 01.2002

Shift Supervisor

Kentucky Fried Chicken
01.1992 - 01.1996

GED -

Central High School
Donna McCarthy