Donna McCullough
Cocoa,FL
Summary
Proven track record in high-pressure environments, exemplified by a pivotal role at Red Lobster, where exceptional customer service and effective multitasking led to enhanced dining experiences. Skilled in both interpersonal communication and time management, consistently delivering results that exceed employer expectations. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Hostess , Food Runner, Togo, Server
Red Lobster
01.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Laborer
Isle
06.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Supported construction projects by assisting with equipment operations and manual labor tasks.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Food Runner
Pint and Pistol
09.2023 - 01.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Busser
Tequila Veintiuno
11.2022 - 08.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Togo
Mollys Seafood Shack
05.2022 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Cocoa High School
Cocoa, FL05.2025
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Multitasking
- Flexible and Adaptable
- Detail Oriented
- Active Listening and Communication
Timeline
Hostess , Food Runner, Togo, Server
Red Lobster
01.2024 - Current
Food Runner
Pint and Pistol
09.2023 - 01.2024
Laborer
Isle
06.2023 - Current
Busser
Tequila Veintiuno
11.2022 - 08.2023
Togo
Mollys Seafood Shack
05.2022 - 11.2022
High School Diploma -
Cocoa High School