Donna McDonald
North Las Vegas,NV
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Driver
HopSkipDrive
Las Vegas, NV
11.2023 - Current
- Verified the contents of inventory loads against shipping papers.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
Security Assistant
Caesars Entertainment
Las Vegas, Nv
10.2019 - 04.2024
- Conducted investigations into suspicious activities or incidents.
- Performed daily patrols of assigned areas to ensure safety and security protocols were being followed.
- Responded to emergency calls from clients or employees regarding safety concerns.
- Ensured compliance with all applicable laws and regulations related to security operations.
- Worked closely with management on developing strategies for improving site security measures.
- Created reports summarizing all daily occurrences related to security operations.
Theatre Usher
WeServe
Las Vegas, NV
06.2018 - 01.2024
- Provided guidance and direction to ushers on the daily operations of their job duties.
- Supervised and monitored staff performance, providing feedback to improve work quality.
- Ensured all guests were greeted in a friendly manner, directed them to their seats, and assisted with any special needs or requests.
- Coordinated with other departments such as security, maintenance, ticketing, and concessions to ensure smooth operations.
- Communicated event information including seating arrangements, crowd control policies, safety regulations. to ushers prior to each event.
- Conducted regular training sessions with ushers on customer service best practices.
Bartender
Desert Rose Hotel & Resort
Las Vegas, Nv
05.2017 - 01.2018
- Developed and implemented staff training program to ensure quality customer service.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
Department Manager
Toys"R"Us
Las Vegas, Nv
05.2014 - 01.2017
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
Education
Associate of Arts - Bartender
National Bartenders School
Las Vegas, NV03-2017
High School Diploma -
John A Rowland
Rowland Heights, CA06-1988
Skills
- DOT Compliance
- Revenue Generation
- Materials Transport
- Vehicle Maintenance
Timeline
Driver
HopSkipDrive
11.2023 - Current
Security Assistant
Caesars Entertainment
10.2019 - 04.2024
Theatre Usher
WeServe
06.2018 - 01.2024
Bartender
Desert Rose Hotel & Resort
05.2017 - 01.2018
Department Manager
Toys"R"Us
05.2014 - 01.2017
Associate of Arts - Bartender
National Bartenders School
High School Diploma -
John A Rowland