Donna McElhaney
Saint George, SC,SC
Summary
Organized and known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
9
9
years of professional experience
Work History
Receptionist
Quality Inn
St. George, SC
03.2012 - 02.2021
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Investigated and analyzed client complaints to identify and resolve issues.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Education
Some College (No Degree) - Human Services
Trident Technical College
Charleston, SCSkills
- Clerical Support
- Office Management
- Administrative Support
- PC proficient
- Time Management
- Positive and professional
References
References available upon request.
Timeline
Receptionist
Quality Inn
03.2012 - 02.2021
Some College (No Degree) - Human Services
Trident Technical College