Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Donna Mcfellin

Summary

Resourceful retail operations professional with 15+ years of experience in sales, customer service, and leadership roles. Skilled in managing sales floor operations, coaching staff, and providing exceptional customer care. Possesses a strong background in Retail Sales and Merchandising services. Experience with processing Inventory Audits and Loss Prevention regulations. Authorized to work in the US for any employer

Retail professional with commitment to high standards and results-driven approaches. Extensive experience in overseeing retail operations, enhancing customer satisfaction, and managing team dynamics. Known for reliability, adaptability, and collaborative spirit. Proficient in staff supervision and problem-solving.

Retail worker with focus on delivering customer satisfaction and maintaining accurate cash handling procedures. Proven ability to work collaboratively within team and adapt to dynamic retail environments. Known for reliability and strong work ethic.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Backstage Captain

Macy's
05.2024 - Current
  • Managing Backstage Department responsibilities include opening and closing procedures. Setting and maintaining current and seasonal floor sets. Placing freight weekly and resetting as needed. Managing Customer Service standards through out all Macy's departments. Exceeding department sales goals for the year was accomplished by December week 1. Maintaining and keeping all departments shoppable helped achieved this goal.

Sales Floor Supervisor

Burlington
08.2020 - 05.2024
  • Sales Floor Supervisor. Handle all sales floor seasonal resets. Opening and Closing store procedures daily. Department sets for weekly clearance markdowns and leads team for processing. Coaching in the moment all sales floor staff. Onboarding for all areas. Daily recovery and reflow.

Sales Associate

BED BATH AND BEYOND
08.2015 - 08.2020
  • Department Supervisor. In charge of various home departments. Specialist in custom Drapery and bedding. Processing orders for clients as needed. Ordering product for various departments. Bridal registry orders and processing online orders for shipment.

Member Service Representative

DIRECTIONS CREDIT UNION
08.2017 - 06.2018
  • MEMBER Service Representative for the Westgate Location. Dealing primarily face to face with members transacting cash and check deposits. Adding new accounts or initiating wire transfers. Utilizing check including and processing checks for proof.

Insurance Sales Representative

United Insurance/Kemper HomeService
05.2016 - 08.2017
  • Sales and service an agency of clients with Life Insurance and Renters Insurance. Route debit collections daily to clients homes for collection of monthly premiums. Starting new coverage, change of beneficiaries, policy loans and filing death claims for those in need.

Insurance Agent/CSP

AIG Financial Network
04.2008 - 05.2016
  • Commission
  • Manage the Sales/Service of Agency Accounts 419-794-1432

Assistant Manager

National City Bank
04.1996 - 12.2007
  • 419-535-7140
  • New Accounts, Personal Loans, Annuity Sales $35,000/yr
  • CDs, Lines of Credit/Credit Card, Audit & Compliance, Training/Scheduling staff

Education

General Studies - Accounting

OWENS Community College
Oregon, OH
12.1999

General Studies - undefined

GRADUATE Springfield High School
Holland, OH
01.1986

Skills

  • CSR
  • Credit Union
  • Customer Care
  • Cold Calling
  • Bank Teller
  • Insurance Sales
  • Service excellence
  • Strong leadership attributes
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Relationship building
  • Operations management
  • Customer relationship management (CRM)
  • Staff development
  • Conflict resolution
  • Sales management

Certification

Notary Public

Timeline

Backstage Captain

Macy's
05.2024 - Current

Sales Floor Supervisor

Burlington
08.2020 - 05.2024

Member Service Representative

DIRECTIONS CREDIT UNION
08.2017 - 06.2018

Insurance Sales Representative

United Insurance/Kemper HomeService
05.2016 - 08.2017

Sales Associate

BED BATH AND BEYOND
08.2015 - 08.2020

Insurance Agent/CSP

AIG Financial Network
04.2008 - 05.2016

Assistant Manager

National City Bank
04.1996 - 12.2007

General Studies - undefined

GRADUATE Springfield High School

General Studies - Accounting

OWENS Community College

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Donna Mcfellin