Donna McGary
Forest Park
Summary
A seasoned Manager and Cook Supervisor at Jerk Taco Man Caribbean BBQ, I excel in kitchen management and team leadership, significantly enhancing customer satisfaction by overhauling service protocols. Expert in jerked food preparation and waste reduction, I've led teams to achieve stellar performance, culminating in a notable improvement in safety procedures and a reduction in operational costs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager-
Jerk Taco Man Caribbean BBQ
02.2011 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Cook Supervisor
Jerk Taco Man Caribbean BBQ
02.2012 - 09.2024
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Collaborated with management to develop innovative menu offerings that catered to diverse customer preferences.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
- Planned and directed high-volume food preparation in fast-paced environment.
- Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Proactively addressed maintenance issues with kitchen equipment, ensuring minimal downtime and uninterrupted operations.
- Optimized kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
- Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Supervised food presentation and plating to enhance visual appeal.
- Directed food preparation and cooking activities to meet health and safety standards.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food preparation, production, and plating for quality control.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Set and oversaw weekly and special event menu plans.
Education
Bachelor of Science - Physical Education
University North Texas
Denton, TX05-1989
Skills
- Jerked food preparation
- Seafood preparation
- Grilling mastery
- Pasta making
- Waste reduction
- Sanitation and safety control
- Kitchen management
Certification
- ServSafe Food Manager Certification - National Restaurant Association.
- Alcohol Seller/Server Certification
Timeline
Cook Supervisor
Jerk Taco Man Caribbean BBQ
02.2012 - 09.2024
Manager-
Jerk Taco Man Caribbean BBQ
02.2011 - 09.2024
- ServSafe Food Manager Certification - National Restaurant Association.
- Alcohol Seller/Server Certification
Bachelor of Science - Physical Education
University North Texas
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