DONNA MCKAY
Sr. Business Analyst | Sr. Systems Analyst
Manchester,NH
Summary
Versatile Information Technology Business Analyst with expertise in business requirements gathering, system analysis, and software testing. Skilled in developing innovative solutions for operational efficiency and bridging the gap between technical teams and business stakeholders. Proven track record in improving productivity and streamlining processes.
Overview
18
18
years of professional experience
Work History
Sr. IT Business Analyst
Merchants Fleet
Hooksett, NH
07.2022 - 09.2024
- Supported the Enterprise System Operations Support teams and Data Operations team.
- Led and conducted the elicitation, evaluation, understanding, and communication of business requirements and logic between IT and business teams.
- Collaborated with both technical developers and business users to ensure clear communication and understanding of requirements.
- Partnered with developers, identifying and resolving issues alongside quality assurance analysts.
- Effectively conveyed project updates, challenges, timelines, and achievements to diverse management teams and stakeholders.
- Conducted various environment testing, including QA, UAT, and Production.
- Analyzed existing business processes, identified areas for improvement, and implemented solutions to enhance productivity.
Sr. Business Systems Analyst
Win-Waste Innovations
Portsmouth, NH
12.2021 - 03.2022
- Provided assistance to both Accounts Payable and Finance Departments
- Documented business requirements, functional requirements, test strategies and test scripts.
- Participated in system testing activities such as unit, integration, and acceptance tests.
Business Analyst
Voya Financial
Braintree, MA
06.2020 - 05.2021
- Facilitated the smooth transition of Large Corporate Market 401k Plans
- Engaged with multiple teams and stakeholders to collect client specifications and complete regression testing prior to and following implementation.
- Collaborated with stakeholders across departments to define requirements for new projects.
Salesforce Business Systems Analyst
Right Networks
Hudson, NH
04.2020 - 06.2020
- Managed licensed subscriptions for QuickBooks through Salesforce.
- Created visually appealing online promotional advertisements for various campaigns.
Sr. Systems Analyst - Team Lead
Fidelity Investments
Merrimack, NH
07.2013 - 10.2019
- Sustained leadership responsibilities while achieving success in managing and implementing strategic client assignments
- SME for Defined Contributions (401(k), Defined Benefits (Pension) and HW (Health and Welfare) products
- Demonstrated consistent track record in effectively leading and managing high-complexity implementation projects
- Successfully completed projects on schedule and within allocated budget, facilitating top-notch and cost-effective service delivery
- Ensured smooth execution of UAT by overseeing testing progress, reporting issues, and escalating critical bottlenecks to relevant stakeholders.
- 'Issue/Incident Management' process for Pre-Production and Post-Production support was defined, documented, and managed by me.
- Facilitated discussions on incidents, determining underlying issues and suggesting preventative solutions.
- Worked efficiently in a Jira and Kanban-driven agile work culture
- Successfully addressed internal exceptions, allowing for projects to be executed beyond typical installation timelines.
- Daily execution of validation tests in multiple environments was automated, bringing about a saving of 15 hours per week.
- Regularly maintained monthly schedules for environment code deployment, batch cycles, and change release dates.
- Developed, maintained, and communicated Client/User Acceptance Test region policies and procedures.
- Built and maintained several internal web platforms.
- Developed templates for business users to streamline processes through the ServiceNow platform
- Maintained regular communication with offshore teams regarding environment-related incidents and application validation reports.
- Trained and guided newly hired staff members
- Created user manuals, training materials, reference documents and other technical documentation related to system operations.
- Resolved issues relating to projects, escalating critical cases to professionals for remedy.
- Worked in close collaboration during opening project stages with other team members to craft appropriate measures and strategies.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality, and conformance.
Systems Analyst - Client Implementation Enablement
Fidelity Investments
Merrimack, NH
01.2008 - 06.2013
- Successfully onboarded new and existing clients of mid-large size and varying degrees of complexity to fidelity’s non-production recordkeeping platform and applications
- Executed mergers, acquisitions, deconversions and product changes
- Developed department project timelines and SLA’s ensuring all requirements were completed on time
- Conducted and facilitated requirements gathering sessions with internal business partners and stakeholders
- Configured systems and applications settings, including password resets for internal system testers
- Created an automated password reset function for Fidelity’s applications and systems used by clients
- Performed extensive smoke test activities against requirements to ensure environment readiness, stability, and flawless executions prior to client handoff
- Performed annual enrollment coordination for approximately 250 Health and Welfare clients
- Provided 24X7 on-call support to offsite Client Testers and Post Implementation Testers
- Analyzed and managed environment and application issues from inception through completion
- Successful track record of leading strategic client projects from inception to completion.
Risk & Compliance Administrator
Bank of America
Manchester, NH
05.2006 - 05.2007
- Minimized potential losses by conducting constant monitoring and identification of suspicious trends in collaboration with the Financial Intelligence Unit team
- Effectively managed delinquent accounts while maximizing recovery efforts through the use of settlement programs
- Executed compliance audits and achieved a significant increase in scores from 62% to 99.11% over six months
- Complied with all applicable laws, regulations, guidelines, and policies including - Fair Lending, Know Your Customer (KYC), Bank Secrecy Act and other applicable (AML) anti-money-laundering policies and trainings.
Education
High School Diploma -
Goffstown High School
Goffstown, NH06-1990
Technical Applications
- Azure DevOps
- Jira
- Agile
- SDLC
- ServiceNow
- Omni Recordkeeping
- Selenium
- Test Automation
- Quality Assurance Testing (QA)
- User Acceptance Testing (UAT)
- Production Testing
- Salesforce
Applications
- MS Office; including Word, Excel, PowerPoint, Outlook, and Visio
- SharePoint
- PowerPoint
- OneNote
- Teams
- Zoom
- Internet Explorer
- HP Quality Center
Accomplishments
- Merchants Fleet Awards and Recognitions – Received 18 recognitions for outstanding performance 2022 – 2024.
- Fidelity Achievement Awards – Received for multiple client implementations/performance awards; 2008 – 2018.
- Fidelity Company Profit Sharing Award – Received for outstanding performance 2013 and 2019.
- Fidelity Achievement Award – Automation of environment and product validations; 2013.
References
References available upon request.
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceWork from home optionTimeline
Sr. IT Business Analyst
Merchants Fleet
07.2022 - 09.2024
Sr. Business Systems Analyst
Win-Waste Innovations
12.2021 - 03.2022
Business Analyst
Voya Financial
06.2020 - 05.2021
Salesforce Business Systems Analyst
Right Networks
04.2020 - 06.2020
Sr. Systems Analyst - Team Lead
Fidelity Investments
07.2013 - 10.2019
Systems Analyst - Client Implementation Enablement
Fidelity Investments
01.2008 - 06.2013
Risk & Compliance Administrator
Bank of America
05.2006 - 05.2007
High School Diploma -
Goffstown High School
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