Donna McNeill
Albany
Summary
Detail-oriented Medical Records Clerk with a proven track record at St. Peters Ambulatory & Surgery Center, ensuring HIPAA compliance and maintaining patient confidentiality. Adept at records management and document processing, I excel in fast-paced environments, leveraging strong communication skills to enhance customer service and streamline operations.
Experienced with maintaining and organizing medical records. Utilizes strong attention to detail and data management skills to ensure accurate and confidential patient information. Track record of enhancing office productivity through effective records management.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Medical Records Clerk
St.Peters Ambulatory & Surgery Center
11.2017 - 01.2025
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Fax, scan, for audits and patients, lawyers & State
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
Stock , Internet, Receiving
Boscov's Department Store
11.2012 - 09.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Claim Support Specialist
Travelers Insurance
05.1996 - 04.2012
- Enhanced customer satisfaction with timely communication on claim status updates and followups.
- Collaborated with cross-functional teams to optimize the overall claims management process, resulting in improved workflows.
- Medical Liaisons
- Responsible for processing all WC Board mail-via mail & internet
- Processed e-file notices for the state of NY,distributed notices timely and to appropriate offices.
- Upload Police Reports to filing cabinet
- Answered phone calls and assisted with special projects
Education
High School Diploma -
Berne -Knox Westerlo
Berne, NY06-1980
Skills
- HIPAA compliance
- Customer service
- Document scanning
- Paperwork processing
- Records management
- Patient confidentiality
- Work well independently
- Release of information paperwork
- Patient inquiries
- Medical records audits
- Records maintenance
- Heartsaver first aid CPR AED
- Patient health information Access
- Hospital inpatient and outpatient records
- Records scanning
- Clerical functions
- New patient chart preparation
- Record retention guidelines
- Record maintenance
- Filing systems expertise
- Filing procedures
- Attention to detail
Certification
Adult and Pediatric First Aid/CPR/AED
#01R01J4
Timeline
Medical Records Clerk
St.Peters Ambulatory & Surgery Center
11.2017 - 01.2025
Stock , Internet, Receiving
Boscov's Department Store
11.2012 - 09.2015
Claim Support Specialist
Travelers Insurance
05.1996 - 04.2012
High School Diploma -
Berne -Knox Westerlo
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