Donna Mesite Levy
Naples
Summary
Dynamic leader with extensive experience in care management at Levy Care Management LLC, excelling in crisis intervention and emotional support. Proven track record in enhancing service quality and compliance assurance, while effectively training staff to improve patient outcomes. Adept at fostering team collaboration and client engagement to drive organizational success. Compassionate Chaplain with strong commitment to faith and religious operations support. Pleasant professional leading weekly Bible study and daily devotionals while assisting with ministry development. Ready for new position which involves working with talented individuals in faith-driven environment.
Overview
42
42
years of professional experience
Work History
Chaplain
Vitas Hospice and Home Care
02.2019 - Current
- Providing spiritual care and end of life support
- Provided emotional and spiritual support to patients and families in hospice care.
- Collaborated with interdisciplinary teams to address patient needs and concerns.
- Conducted spiritual assessments to understand individual beliefs and preferences.
- Facilitated grief counseling sessions for families experiencing loss and transition.
- Developed and led memorial services to honor deceased patients' lives.
- Educated staff on cultural competencies in addressing diverse spiritual needs.
- Responded to urgent spiritual crises, offering immediate support and resources.
- Maintained confidential records of patient interactions and spiritual care provided.
- Facilitated and participated in prayer services while honoring religious preferences of patients, loved ones, and staff within hospital.
- Delivered high level of spiritual guidance, emotional support and practical assistance to residents, loved ones and employee teams.
- Maintained availability to answer pages for emergency pastoral care during assigned shifts.
- Collaborated closely with individuals to better understand unique issues and determine appropriate levels of involvement to meet spiritual needs.
CEO
Levy Care Management LLC
Naples
06.2018 - Current
- Care Manager / Assessment/ Supervision and Educator
- Directed strategic initiatives to enhance service quality and operational efficiency.
- Fostered partnerships with healthcare providers to improve client care services.
- Implemented policies to ensure compliance with healthcare regulations and standards.
- Developed training programs to enhance staff skills and knowledge in care management.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
Admissions and Recertification RN
Help at Home Homecare
06.2016 - 11.2018
- Provided direct patient care under supervision of healthcare professionals.
- Administered medications and monitored patient responses effectively.
- Educated patients and families on health management and safety practices.
- Collaborated with multidisciplinary teams to coordinate patient services.
- Documented patient interactions and maintained accurate health records.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Created, implemented and evaluated patient care plans with medical team.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
Director Of Client Services
Help At Home LLC
06.2016 - 11.2017
- Management and supervision of all home care operations and care planning and supervision of staff and medical care.
- Led client service initiatives to enhance customer satisfaction and retention.
- Developed training programs to improve team performance and service delivery.
- Oversaw client communications, ensuring timely responses and issue resolution.
- Collaborated with cross-functional teams to streamline service processes and operations.
- Analyzed client feedback to identify trends and inform service improvements.
- Implemented strategies to enhance client engagement and build long-term relationships.
- Facilitated regular meetings with clients to discuss needs and expectations effectively.
- Analyzed data from customer surveys to identify areas for improvement in service delivery.
- Partnered with vendors to obtain best pricing on products or services.
- Cultivated relationships with clients by providing superior customer service.
- Analyzed customer feedback data to identify trends and develop strategies for improvement.
- Provided leadership, guidance and direction to team members in order to meet client needs.
- Established goals and objectives for the department based on organizational needs.
- Ensured compliance with applicable laws, regulations and industry standards.
- Identified areas of improvement for customer service processes and procedures.
- Crafted training materials to instruct employees on new offerings and feature details in addition to delivering constructive feedback and presenting new processes.
- Recruited, hired and trained personnel as needed for department growth.
- Developed policies, procedures and protocols related to client services.
- Analyzed resource levels, productivity, and efficiency to maintain appropriate level of staff for service exceeding client expectations.
- Managed organization's daily operations.
- Created and maintained comprehensive reports of all client activities.
- Managed staff performance reviews and conducted regular feedback sessions.
- Coordinated employee development plans including continuing education courses.
- Maintained a working knowledge of current trends in the industry.
- Maintained client files, compiled reports and organized company resources.
- Managed client complaints with high level of professionalism and competence.
- Attended to daily client service requests and provided support.
- Made frequent calls and visits to build and strengthen client relationships.
- Attended educational trainings and workshops for professional growth.
- Reported complex client issues, questions and needs to management.
- Assisted in risk assessment and mitigation activities and promptly resolved service issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
- Analyzed business performance data and forecasted business results for upper management.
Care Manager
Concierge Care Services at Avow
09.2015 - 06.2016
- Assessment and Implement all aspects of clients needs in their home.
- Assessment and referral to Medicare agencies, private LCHC, doctor referrals, financial referrals, medication management and household management.
- Represent Avow at community meetings, Care Management Association and Florida Nursing Association.
- Coordinated care plans with clients and their families to ensure comprehensive support.
- Assessed client needs through regular evaluations and communication with healthcare providers.
- Facilitated access to necessary resources and services for clients in the community.
- Collaborated with interdisciplinary teams to implement effective care strategies.
- Educated clients about available services and support systems within Concierge Care Services.
- Monitored client progress and adjusted care plans based on feedback and observations.
- Ensured that all documentation is completed accurately according to state regulations.
- Maintained accurate documentation of client interactions and care plans for compliance purposes.
- Provided crisis intervention services to clients when necessary.
- Participated in team meetings with other staff members to discuss case management issues.
- Assisted clients in developing and achieving short-term and long-term goals.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Served as a liaison between clients' families and community agencies providing services to them.
- Educated family members about patient's condition, treatments and available resources.
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Arranged referrals for additional services such as housing assistance or financial aid programs when needed.
- Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Participated in continuing education courses related to mental health topics.
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
- Utilized technology and healthcare information systems to streamline care coordination and documentation processes.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Conducted regular follow-up with clients to assess satisfaction with services and identify any unmet needs.
- Facilitated interdisciplinary team meetings to discuss client progress, challenges, and adjustments needed in care plans.
- Communicated with patients with compassion while keeping medical information private.
- Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Case Manager
The Jewish Family and Community Service of Southwest Florida
09.2013 - 09.2015
- Assessment and referral of JFCS clients to community agencies, food pantry, food stamps, medical care and financial assistance.
- Submits Claims Conference Applications for Holocaust survivors, homecare referrals and home visits for homebound clients.
- Developes and facilitates early stage dementia group for men and dementia respite program for caregivers.
- Triages intake calls and provides ongoing support to clients and their families.
Home Care Consultant, Intake Supervisor in Business Development
Visiting Nurse Service Of New York
New York
04.2009 - 06.2014
- Reports directly to the Director of Clinical Services for Business Development.
- Responsible for growth and development of nursing home accounts in Manhattan.
- Responsible for 22% - 59% Medicare / Medicaid growth above the set targets for this year.
- Responsible for educating families, patients, social workers and physicians regarding home care coverage, services and developments within Medicaid and Medicare programs.
- N.Y, N.Y.
- Assessed client needs to develop personalized care plans.
- Coordinated schedules for caregivers and clients to ensure optimal service delivery.
- Evaluated caregiver performance and provided feedback for improvement.
- Researched community resources to support client needs and enhance service options.
- Monitored compliance with health regulations and company standards in client care.
- Developed and implemented individualized home care plans for patients.
- Facilitated access to financial assistance programs for qualified individuals needing additional support services.
- Researched available community resources to assist clients in obtaining necessary services.
- Communicated effectively with family members regarding the status of their loved one's health condition.
- Conducted initial patient assessments to determine home care needs.
- Assessed patient needs for durable medical equipment such as wheelchairs, walkers, hospital beds, ordered items as needed.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Supervised intake processes and ensured adherence to company protocols.
- Trained new staff on intake procedures and software systems for accurate data entry.
- Coordinated with external agencies to ensure continuity of care for clients.
- Advised management on best practices for increasing customer satisfaction during the intake process.
- Assisted with the preparation of reports and presentations on intake activities and client demographics.
- Conducted initial risk assessments to identify any immediate concerns or needs for intervention.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
Director of Client Services
SeniorBridge
Naples
01.2013 - 01.2014
- Manages and supervises the Care Management team for private clients.
- Provides quality assurance duties, oversees chart review, provides advice and consultation on the management of clients.
- Marketing and developing community relations with area physicians, senior care facilities, home healthcare agencies and social services.
- Naples, Florida
- Managed team of client service representatives for effective service delivery.
- Led client service strategies to enhance customer satisfaction and retention.
- Developed training programs to improve staff performance and client interactions.
- Oversaw client onboarding processes for seamless integration into services.
- Facilitated regular meetings with clients to ensure ongoing engagement and support.
- Established best practices for handling complex client inquiries and concerns.
- Analyzed client feedback to identify areas for service improvement and innovation.
- Partnered with vendors to obtain best pricing on products or services.
- Identified opportunities for process improvements through analysis of existing processes.
- Assisted in creating budgets for departmental operations.
- Analyzed resource levels, productivity, and efficiency to maintain appropriate level of staff for service exceeding client expectations.
- Developed and implemented strategies to ensure client satisfaction with services.
- Analyzed customer feedback data to identify trends and develop strategies for improvement.
- Created capacity plans by assessing chat, email, and phone volumes.
- Researched competitive offerings within the market place.
- Organized training programs for team members on new technologies, systems or processes.
- Determined training objectives and monitored team performance to refine training methods and content.
- Developed policies, procedures and protocols related to client services.
- Provided leadership, guidance and direction to team members in order to meet client needs.
- Identified areas of improvement for customer service processes and procedures.
- Aided product development and management efforts by relaying client feedback to professionals.
- Ensured compliance with applicable laws, regulations and industry standards.
- Managed organization's daily operations.
- Cultivated relationships with clients by providing superior customer service.
- Managed staff performance reviews and conducted regular feedback sessions.
- Developed reports outlining performance by tracking KPIs associated with client service.
- Maintained client files, compiled reports and organized company resources.
- Made frequent calls and visits to build and strengthen client relationships.
- Streamlined account application processes to improve operational productivity and offer quality service.
- Attended educational trainings and workshops for professional growth.
- Followed up on client leads, managed client applications and onboarded new clients.
- Reported complex client issues, questions and needs to management.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Psychiatric RN for Homecare
Family Homecare
Naples
02.2011 - 02.2012
- Assessment of client's mental status, depression screening, medication monitoring, dementia screening and care management of clients with psychiatric and medical diagnosis.
- Naples, Fl
- Administered medication and monitored patient responses in home settings.
- Conducted assessments and developed individualized care plans for clients.
- Collaborated with interdisciplinary teams to coordinate patient care effectively.
- Provided support and education to families regarding mental health issues.
- Documented patient progress and communicated updates to healthcare providers.
- Assisted patients with daily living activities to enhance their quality of life.
- Assisted with crisis intervention when needed.
- Ensured compliance with safety protocols and best practices in homecare settings.
- Administered medications according to physician orders.
- Coordinated discharge planning activities for psychiatric patients.
- Assessed client responses to medication regimes and reported any adverse reactions.
- Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
- Encouraged positive behavior change by reinforcing desired behaviors through reward systems.
- Developed education materials about psychiatric illnesses for use by staff and clients.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
Nurse Case Manager for long term Medicaid homecare
Bellevue Hospital, Beth Israel Medical Center and Joint Disease Hospital Guildnet
New York
07.2005 - 08.2011
- Responsible for case management of long term clients with multiple medical and psychiatric diagnoses.
- Responsibilities include supervising team members, approval of DME, nursing and therapeutic services for each client.
- Also providing reassessment evaluations in clients' homes.
- N.Y.,N.Y.
Home Care Liaison
Visiting Nurse Regional
Brooklyn
11.2007 - 04.2009
- Brooklyn, N.Y.
- Coordinated communication between healthcare providers and patients.
- Responded to patient inquiries and concerns effectively.
- Collaborated with interdisciplinary teams to enhance care delivery.
- Streamlined processes for patient referrals and follow-ups.
- Organized community outreach programs to promote services offered.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Ensured compliance with relevant legislation when carrying out liaison activities.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Determined consumer needs to provide products and services appealing to larger market.
Nursing Coordinator- Psychiatry/ Medical
Isabella Long Term Home Care
08.2001 - 05.2006
- Responsible for supervising, coordinating and assessing patient care with the medical staff, and providing individual counseling.
- Patient teaching, oasis, 120 days summaries, team coordination and medical and psychiatric assessment and ongoing care management.
- Coordinated patient care plans with interdisciplinary teams for optimal health outcomes.
- Scheduled nursing staff shifts to ensure adequate coverage and compliance with regulations.
- Developed patient education materials to enhance understanding of care procedures.
- Implemented quality assurance initiatives to uphold high standards of patient care.
- Managed documentation of patient records to ensure compliance with health regulations.
- Facilitated communication between patients, families, and healthcare providers for effective support.
- Developed and implemented a comprehensive nursing orientation program to ensure compliance with all relevant state regulations.
- Conducted regular performance evaluations for the nursing team to identify areas for improvement and provided feedback accordingly.
- Developed educational materials related to best practices for nurses working in different settings such as long-term care facilities or hospitals.
- Participated in case management meetings with other healthcare professionals to discuss complex cases requiring further intervention or specialized services.
- Assessed patients' medical needs and developed individualized care plans in collaboration with physicians and other healthcare providers.
- Oversaw daily operations of the nursing unit including staffing assignments, scheduling shifts, monitoring productivity levels, and addressing any issues that arose.
- Coordinated admission processes by interviewing potential candidates and assessing their qualifications for admission into the facility's programs.
- Maintained up-to-date records of patient assessments, treatments, medications, progress notes, discharge summaries. according to organizational guidelines.
- Facilitated communication between various departments regarding changes in patient conditions or treatment plans.
- Developed, implemented and adjusted patient care plans in response to new symptoms or developments.
- Liaised between patients and families by providing health information and addressing questions and concerns.
- Coordinated with healthcare team to establish, enact, and evaluate patient care plans.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Monitored diet, physical activity, behaviors, and other patient factors to assess conditions and adjust treatment plans.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Inpatient Psychiatry RN
Beth Israel Medical Center
08.2000 - 08.2001
- Admission, discharge, medication administration, team meetings and main safety on the unit.
- Coordinates patient care with social workers and psychiatrist.
Psychiatric Homecare Coordinator Nurse/ Intake Coordinator
Mount Sinai Home Health
New York
10.1998 - 08.2000
- Responsibilities include mental health and medical assessments, admission oasis discharges, team coordination and referral to community resources and health teachers.
- Intake coordinator and discharge planning of psychiatric patients.
- N.Y.,N.Y.
Psychiatric nurse on Adult Psychiatric Inpatient Unit
Maimonides Medical Center
Brooklyn
06.1998 - 05.1999
- Responsibilities included medication administration, admission process, charge nurse responsibilities, charting and safety physically and emotionally of all patients on the unit.
- Brooklyn, N.Y.
Psychiatric Emergency Intake and Admission R.N.
Columbia Hospital
West Palm Beach
08.1995 - 08.1998
- Assessment in the emergency room of psychiatric patients in crisis.
- Responsible for psychiatric assessment, insurance pre certification, working with the emergency room physicians to triage patients to the appropriate department as well as the appropriate community referrals.
- W.P.B., Fl.
Director of Operations/ Administrator
Pediatric Health Choice
West Palm Beach
10.1992 - 11.1995
- Supervise and direct all operations of the Day Health Facility/ Home Care for medically needy children.
- Budgeting, supervision of all staff disciplines, facility management including licensure and inspections, marketing and development of programs.
- Working with vendors including Medicaid financial management with local office.
- Providing in service education with staff members.
- W.P.B., Fl.
Nurse Manager Adolescent Unit
Charter Hospital
West Palm Beach
10.1992 - 11.1993
- Total management for a 24-hour inpatient psychiatric unit.
- Policy and procedure development, supervise staff, program development and quality assurance.
- W.P.B., Fl.
Nurse Manager of Crisis Intervention Unit/ Psychiatric Emergency
Danbury Hospital
Danbury
04.1990 - 04.1992
- Responsible for management, marketing, program development, quality assurance supervision of staff disciplines, scheduling and grant monitoring.
- Danbury, Ct.
- Supervised nursing staff to ensure quality patient care delivery.
- Managed staff schedules and coordinated shift assignments for optimal coverage.
- Developed training programs to enhance team skills and knowledge.
- Oversaw inventory management of medical supplies and equipment usage.
- Facilitated communication between departments to streamline patient flow and services.
- Promoted a positive work environment through effective communication with staff members.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Reviewed patient charts for accuracy and completeness of documentation.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Investigated incidents or complaints from patients or their families.
- Monitored quality assurance activities for compliance with standards of care.
- Managed the scheduling of personnel assignments based on patient acuity levels.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Participated in strategic planning initiatives designed to improve overall operations.
- Developed and implemented nursing policies and procedures.
- Ensured compliance with regulatory requirements such as HIPAA and OSHA.
- Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Improved patient outcomes through peer groups and facilitating continuing education.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
Staff nurse pediatric oncology / staff nurse psychiatry/ substance abuse
University of Connecticut, John Dempsey Hospital
Farmington
01.1984 - 01.1991
- Farmington, Ct.
Nurse Manager Adolescent Psychiatry Unit
The Institute of Living
Hartford
08.1987 - 04.1990
- Total management responsibility for inpatient adolescent unit.
- Staffing, Staff education, hiring and firing, quality assurance.
- Hartford, Ct.
Patient Advocate/ Case Manager
Travelers Insurance Company
Hartford
12.1985 - 08.1987
- Hartford, Ct.
- Educated patients on insurance benefits and coverage options.
- Addressed patient inquiries regarding claims and policy details.
- Collaborated with healthcare providers to ensure service access for patients.
- Assisted patients in completing necessary documentation for claims processing.
- Resolved conflicts between patients and insurance providers efficiently.
- Advocated for patient needs during the claims review process.
- Coordinated with internal teams to streamline advocacy processes.
- Maintained accurate records of patient interactions and case notes.
- Facilitated communication between providers, patients, and family members.
- Collaborated with hospital staff members to ensure quality care was provided at all times.
- Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
- Advised on available resources such as financial assistance programs or home care options.
- Advocated for patients' rights when dealing with third party payers or other healthcare entities.
- Organized patient records and updated information in the hospital database system.
- Assisted with the completion of insurance paperwork for patient coverage.
- Gathered and analyzed patient information to determine special program eligibility.
- Attended meetings with physicians and other healthcare professionals to discuss cases.
- Documented patient activities, problems with coverage, and hospital actions.
- Created reports summarizing cases handled by the Patient Advocacy Department each month.
- Acted as liaison for hospital staff, physicians, patients and family members.
- Informed patients about their rights under HIPAA regulations.
- Identified potential areas of improvement within the organization's processes regarding patient care.
- Explained complex medical terminology to patients and families in an understandable manner.
- Monitored patient progress throughout treatment courses, updating charts accordingly.
- Conducted research on health insurance policies to ensure compliance with laws and regulations.
- Liaised with staff from diverse hospital departments to bring about effective resolutions to range of issues.
- Facilitated communication between patients, family members, and healthcare professionals.
- Collaborated with multidisciplinary teams to coordinate care for complex cases.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Guided patients through the completion of consent and other required medical forms.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
Staff nurse TBI Unit
Newington Children's Hospital
Newington
- Administered medications and treatments according to established protocols.
- Monitored patient vital signs and reported changes to healthcare team.
- Educated families on care plans and health management strategies.
- Maintained accurate patient records using electronic health systems.
- Collaborated with multidisciplinary teams for comprehensive patient care.
- Implemented infection control practices to ensure a safe environment.
- Supported patients with daily living activities and emotional needs.
- Monitored patient vitals post-surgery, managed medical equipment, and administered medications and IVs.
- Assessed patients to determine their physical condition, health status and needs.
- Managed multiple tasks simultaneously while maintaining quality standards of care.
- Demonstrated effective communication skills while interacting with patients, families, physicians and other healthcare staff members.
- Coordinated care with charge nurse and other staff through daily communication.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions, and enhance continuum of care.
- Provided emotional support to family members during difficult times or end-of-life situations.
- Ensured that all equipment was properly maintained according to safety protocols.
- Answered patient questions and provided take-home materials for further information.
- Evaluated the effectiveness of nursing interventions and modified plans as needed.
- Actively participated in departmental meetings, training sessions and educational seminars.
- Facilitated transition to home care by providing patients with continued care information and discharge instructions.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
Education
Certified Positive Approach Consultant -
Teepa Snow Dementia Care
08.2014
Chaplaincy Residency -
05.2001
Clinical Pastoral Education V Units -
06.1996
Master of Science - Health Care Management
Rensselaer Polytechnic Institute/ The Hartford Graduate Center
Hartford, Ct.06.1990
Bachelor of Science - Nursing, Musical Theater
Salve Regina College The Newport College
Newport, R.I.05.1982
Skills
- Spiritual care
- Grief counseling
- Care management
- Patient advocacy
- Crisis intervention
- Team collaboration
- Staff training
- Quality improvement
- Compliance assurance
- Emotional support
- Problem solving
- Effective communication
- Client engagement
Degrees
- M.S.
- R.N.
- C.M.C.
Personal Information
Total Experience: 40 years of Nursing experience
Timeline
Chaplain
Vitas Hospice and Home Care
02.2019 - Current
CEO
Levy Care Management LLC
06.2018 - Current
Admissions and Recertification RN
Help at Home Homecare
06.2016 - 11.2018
Director Of Client Services
Help At Home LLC
06.2016 - 11.2017
Care Manager
Concierge Care Services at Avow
09.2015 - 06.2016
Case Manager
The Jewish Family and Community Service of Southwest Florida
09.2013 - 09.2015
Director of Client Services
SeniorBridge
01.2013 - 01.2014
Psychiatric RN for Homecare
Family Homecare
02.2011 - 02.2012
Home Care Consultant, Intake Supervisor in Business Development
Visiting Nurse Service Of New York
04.2009 - 06.2014
Home Care Liaison
Visiting Nurse Regional
11.2007 - 04.2009
Nurse Case Manager for long term Medicaid homecare
Bellevue Hospital, Beth Israel Medical Center and Joint Disease Hospital Guildnet
07.2005 - 08.2011
Nursing Coordinator- Psychiatry/ Medical
Isabella Long Term Home Care
08.2001 - 05.2006
Inpatient Psychiatry RN
Beth Israel Medical Center
08.2000 - 08.2001
Psychiatric Homecare Coordinator Nurse/ Intake Coordinator
Mount Sinai Home Health
10.1998 - 08.2000
Psychiatric nurse on Adult Psychiatric Inpatient Unit
Maimonides Medical Center
06.1998 - 05.1999
Psychiatric Emergency Intake and Admission R.N.
Columbia Hospital
08.1995 - 08.1998
Director of Operations/ Administrator
Pediatric Health Choice
10.1992 - 11.1995
Nurse Manager Adolescent Unit
Charter Hospital
10.1992 - 11.1993
Nurse Manager of Crisis Intervention Unit/ Psychiatric Emergency
Danbury Hospital
04.1990 - 04.1992
Nurse Manager Adolescent Psychiatry Unit
The Institute of Living
08.1987 - 04.1990
Patient Advocate/ Case Manager
Travelers Insurance Company
12.1985 - 08.1987
Staff nurse pediatric oncology / staff nurse psychiatry/ substance abuse
University of Connecticut, John Dempsey Hospital
01.1984 - 01.1991
Staff nurse TBI Unit
Newington Children's Hospital
Certified Positive Approach Consultant -
Teepa Snow Dementia Care
Chaplaincy Residency -
Clinical Pastoral Education V Units -
Master of Science - Health Care Management
Rensselaer Polytechnic Institute/ The Hartford Graduate Center
Bachelor of Science - Nursing, Musical Theater
Salve Regina College The Newport College