Donna Miller-Wire
Indianapolis,IN
Summary
Distinguished leader offering years of experience leading in the non-profit landscape with a proven history of dynamic outcomes. Forward-thinking Senior Executive with proven record of accomplishment. Known for strong leadership and communication skills with ability to build and maintain relationships while exceeding goals.
Overview
30
30
years of professional experience
Work History
Lead Pastor
Aldersgate Free Methodist Church
Indianapolis, United States
06.2020 - Current
- Created and increased use of statistical dashboard for each of 24 conferences to track vital stats.
- Integrated clarification for leadership development of roles and goals.
- Marketing courses and resources available to all parties.
- Train and oversee national boards on changes, updates, upgrades and uses for system.
- Market and maintain all record management for processes for new and next steps.
- Manage and establish online and correspondence materials and resources for a variety of users.
- Maintain communication and marketing side of web site.
- Organize and perform large annual events.
- Analyzed business needs while soliciting customer feedback for process improvements.
- Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.
- Developed and maintained positive relationships with overseers and employees.
- Utilized trends in social marketplaces to create solutions and refine business strategies to better serve clientele.
- Tasked to turn around low response operation by solidifying workflow processes, strengthening client relationships, and improving communications supporting client advocacy.
- Led congregational growth initiatives, fostering community engagement and spiritual development.
- Developed and implemented strategic vision for church programs, enhancing member participation and outreach efforts.
Credentialling Director
Free Methodist World Ministry Center
San Diego, CA
08.2017 - 03.2020
- Increased attendance from 20 to 300.
- Coordinated leadership programs for church member service.
- Provided spiritual care through visitation, counseling and prayer.
- Increased contributions by 100% for community medical facility.
- Supervised leaders to educate and teach for life change.
- Provided support to leaders to strengthen and create success.
- Facilitated community outreach programs, including guidance programs focused on helping middle school /high school/college students to inspire, encourage.
- Provided spiritual and administrative leadership, including oversight of and development of volunteers in daily operations, developing and administering annual budget, delivering compassionate pastoral care to community and leading worship services, ordinances, funerals and weddings.
- Trained volunteer staff to assist at gathering, analyzing and compiling data into reports to be distributed to appropriate personnel and board members.
- Created fundraising strategies tied to institution mission, programs and goals.
- Created, as well as trained staff, to develop promotional materials and insightful information to social media, websites and print media to educate public.
- Represented church at city/community and professional organizational meetings and town halls.
- Recruited community members for projects and activities to serve area.
- Connected families with resources when children were identified as needing further assessment and assistance.
- Developed innovative programs and activities based on analysis of community needs and interests.
- Led cross-functional teams to align operational strategies with organizational goals.
- Developed and implemented strategic initiatives to enhance overall productivity and efficiency.
Lead Pastor
Hillside Community Church
06.2001 - 12.2016
- Implemented new discipleship programs aimed at deepening believers'' understanding of their faith journey.
- Provided spiritual care through visitation, counseling, and prayer.
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided spiritual and administrative leadership to church and managed daily operations.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Fostered spiritual development through the creation and implementation of dynamic sermon series and small group studies.
- Participated in ongoing professional development opportunities to maintain relevant knowledge in theology and pastoral leadership practices.
Director of Client Services
El Cajon Pregnancy Care Clinic
El Cajon, CA
04.2012 - 08.2015
- Increased staff recruits by 25%.
- Collaborated on program operations including offering feedback from participants and improvement recommendations.
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Communicated with non profit groups to expand community engagement and program support.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Evaluated problems and communicated systems to identify and resolves issues.
- Managed and developed quality documentation for internal and external education, equipping and empowerment.
- Hired and oversaw internal team to propel business operations and boost service level delivery.
- Established expectations for engagement client contract requirements.
- Aided product development and management efforts by relaying client feedback.
- Integrated training materials to instruct employees on new offerings and feature details in addition to delivering constructive feedback and presenting new processes.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Partnered with teams to implement care plans.
- Partnered with outside sources for support.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Organized daily workflow and ensured appropriate staffing to provide optimal service.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Navigated cross-functional collaboration to deliver sales forecasts and align delivery with objectives and client expectations.
- Developed custom reporting tools and dashboards to generate support, and internal intelligence reports.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction.
- Cultivated culture of continuous improvement and innovation to improve efficiency.
- Designed metrics to support client needs address priorities.
- Established performance and service goals and held associates accountable for goals.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
Education
Master of Science - Organizational Leadership
Grand Canyon University
Phoenix, AZ10.2017
Bachelor of Arts - Worship And Creative Communication
Grand Canyon University
Phoenix, AZ1998
Skills
- Exceptional communicator
- Culture development
- Application development and implementation
- Initiatives for marketing and development
- Strategic planning
- Policy development and optimization
- Organizational turnaround
- Corporate leadership
- Marketing understanding
- Project Management
- Relationship Management
Accomplishments
Increased customer interaction, improving trust and donations.
Improved department culture, increasing volunteers, staff and returns of clients, increasing health, safety and well being in the neighborhoods and faith community.
Upgraded communications in excellence, drawing favorable influence and response on, and from, the community; area leaders; families; and national investors.
Provided realistic resolutions to problems and product issues, improving customer statistics and family health, physically, emotionally and spiritually.
Affiliations
Women In Ministry National Task Force (Denominational)
S.W.i.M. (State Women In Ministry Network)
Sonshine Clubs (children's summer clubs)
San Diego Pastors Networking
Professional Women's Fellowship of San Diego
Pastor's Local Growth Initiatives
Timeline
Lead Pastor
Aldersgate Free Methodist Church
06.2020 - Current
Credentialling Director
Free Methodist World Ministry Center
08.2017 - 03.2020
Director of Client Services
El Cajon Pregnancy Care Clinic
04.2012 - 08.2015
Lead Pastor
Hillside Community Church
06.2001 - 12.2016
Master of Science - Organizational Leadership
Grand Canyon University
Bachelor of Arts - Worship And Creative Communication
Grand Canyon University