Summary
Overview
Work History
Education
Skills
Gardening, Genealogy, and Cooking
Timeline
Generic

Donna Millitello

Alton,Illinois

Summary

Proactive Bakery Clerk/Manager with extensive experience in preparing fresh baked goods, maintaining food safety standards, and enhancing customer experiences. Skilled in inventory management, product rotation, and cake decorating. Known for driving sales through creative merchandising and effective team collaboration.

Overview

27
27
years of professional experience

Work History

Bakery Clerk/ Manager

Schnucks Supermarkets
10.2008 - Current
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Inspected goods to establish accurate pricing and labeling.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
  • Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
  • Engaged with customers to gather feedback on bakery products, using insights to guide future product development.
  • Fostered team-oriented environment by assisting coworkers during rush hours, maintaining high productivity levels.
  • Implemented creative merchandising strategies, boosting visibility and appeal of bakery items.
  • Conducted regular quality checks, maintaining high standards and minimizing customer complaints.
  • Trained new bakery clerks in proper handling and presentation techniques, ensuring uniform quality across team.
  • Demonstrated proficiency in using bakery equipment safely and efficiently, minimizing downtime and accidents.
  • Managed inventory, reducing waste by closely monitoring sell-by dates and customer demand.
  • Customized cake designs according to customer requests, enhancing customer satisfaction and loyalty.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Bakery Clerk/Assistant Manager

Park-n-shop Supermarkets
02.1998 - 10.2008
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.

Education

Associate of Science - English/Literature

Lewis And Clark Community College
Godfrey, IL
12.2001

Skills

  • Customer Service
  • Food Preparation
  • Bakery equipment knowledge
  • Food handling safety
  • Punctual and Reliable
  • Stocking and Shelving
  • Telephone Etiquette
  • Food Safety
  • Workplace Safety
  • Stock Rotation
  • Stock replenishment
  • Special order handling
  • Team Collaboration
  • Product Merchandising
  • Shelf Life Monitoring
  • Labeling Accuracy
  • Product Rotation
  • Pastry Decoration
  • Display Case Setup
  • Bakery display preparation
  • Cake Decorating
  • Supply Ordering
  • Shrink Reduction
  • Ordering Procedures

Gardening, Genealogy, and Cooking

In my free time I enjoy doing genealogy. I like to research the history of my family. I enjoy gardening in the summer, and I enjoy cooking new

dishes from around the world. 

Timeline

Bakery Clerk/ Manager

Schnucks Supermarkets
10.2008 - Current

Bakery Clerk/Assistant Manager

Park-n-shop Supermarkets
02.1998 - 10.2008

Associate of Science - English/Literature

Lewis And Clark Community College

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Donna Millitello