Donna Monroe
retail///HHA
North Port,Florida
Summary
Caring HHA dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking cashier position. Offering excellent communication and good judgment.
Overview
22
22
years of professional experience
Work History
HHA
Suzie Q's Home Care
Zephyrhills, FL
07.2020 - Current
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Constructed cognitively stimulating activities.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
HHA
All Stat Home Health
Port Charlotte, Florida
07.2020 - 11.2021
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
HHA
Alternative Homemaking With A Heart Of Sw Florida
Venice, FL
11.2017 - 07.2020
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Transported clients for medical and personal outings.
Wares Pricer, Cashier,new Goods,
Goodwill Manasota
North Port, Florida
03.2010 - 03.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained appearance of facility and merchandise to encourage donors and shoppers.
- Reported safety and security hazards to adhere to company and personnel policies and procedures.
- Restocked and organized merchandise in front lanes.
- Delivered exemplary service and presented professional attitude when interacting with customers and co-workers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Kept abreast of industry trends, merchandise knowledge and competitive pricing to create effective pricing strategy.
- Sorted donations to determine value based on style, quality and condition in connection with original value.
- Transported merchandise to sales floor, stocked shelves, rotated merchandise and performed mark-downs to comply with company policy.
- Priced and tagged wares products based on pricing guide to optimize sales volume.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed inventory counts and ordered merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Area Manager
Bealls Dept Store
Venice, FL
10.2003 - 05.2010
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Drove revenues and team morale by developing and deploying sales contests.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
Education
High School Diploma -
Cheshire High School
Cheshire, CT05.1979
Skills
- Care plan assessment
- Progress documentation
- Community integration
- First Aid and Safety
- Behavioral Management
- Patient Care
- State Regulations Knowledge
- Cleaning
- Patient Bathing
- Good Telephone Etiquette
- Attention to Detail
- Interpersonal Communication
- Teamwork and Collaboration
- Flexible and Adaptable
- Basic Math
- Conflict Resolution
- Collaboration
Crafts, flea markets, day trips, window shopping, antiques
In my spare time I make fairy displays. I love to travel on day trips and flea markets and looking for antiques. I window shop to keep abreast with store pricing. I also like to go on a cruise now and again, as much as I can actually. I live with my mom and we spend my days off doing anything away from the home.
Timeline
HHA
Suzie Q's Home Care
07.2020 - Current
HHA
All Stat Home Health
07.2020 - 11.2021
HHA
Alternative Homemaking With A Heart Of Sw Florida
11.2017 - 07.2020
Wares Pricer, Cashier,new Goods,
Goodwill Manasota
03.2010 - 03.2020
Area Manager
Bealls Dept Store
10.2003 - 05.2010
High School Diploma -
Cheshire High School
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