Donna Moody
Mesquite
Summary
Accomplished professional, adept in customer service and critical thinking. Excelled in high-stress situations, effectively managing customer inquiries and complex problem-solving. Demonstrated expertise in data entry and maintaining confidentiality, significantly enhancing operational efficiency and client satisfaction.
Overview
21
21
years of professional experience
Work History
Customer Service Representative III
Texas Department of Motor Vehicles
08.2023 - Current
- Provides quality customer service to the public. Managed high-stress situations effectively, maintaining professionalism in a high volume environment.
- Research information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers.
- Receives and processes customer applications and functions as cashier to collect and disperse fees.
- Enters information into databases and approves or rejects issuance of requested documents.
Office Manager/Tag and Title Clerk
West Coast Auto Dealers
01.2022 - 08.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Tax Deputy
Jefferson County Tax Office
10.2003 - 08.2020
- Checked completeness of information when processing applications and transactions.
- Collected taxes , monitored payment plans and imposed deadlines on delinquent taxpayers.
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly customer service.
- Discussed and explained various tax forms with customers
Education
High School Diploma -
Hamshire-Fannette High School
Hamshire, TX01-1996
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Legal Documents
- File Management
- Problem solving
- Payment collection
Timeline
Customer Service Representative III
Texas Department of Motor Vehicles
08.2023 - Current
Office Manager/Tag and Title Clerk
West Coast Auto Dealers
01.2022 - 08.2023
Tax Deputy
Jefferson County Tax Office
10.2003 - 08.2020
High School Diploma -
Hamshire-Fannette High School
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