Donna Mooney
Rector,USA
Summary
Dynamic Retail Manager with over 18 years of experience driving success across diverse store formats and optimizing operations. Expertise in coordinating and leading executive teams towards shared goals, leveraging strategic planning and strong leadership to enhance team performance and organizational growth. Proven ability to improve team dynamics and cultivate a collaborative work environment that fosters innovation and efficiency. Committed to delivering exceptional results through a focus on operational excellence and team development.
Overview
33
33
years of professional experience
Work History
Executive Team Lead (Specialty Sales)
Target
04.2022 - Current
- -Drives store sales by leading a team in multiple departments, fostering a guest-first culture, and managing sales floor operations and merchandising.
- -Exceeds Comp sales by 5% last year and lower INF by ensuring product availability through effective backroom processes.
- Enhanced team productivity by implementing efficient project management strategies and clear communication channels.
- Delivered exceptional results under tight deadlines by skillfully prioritizing tasks and delegating responsibilities among team members.
Store Manager
American Eagle Outfitters
08.2019 - 04.2022
- -Direct sales floor activities ensuring excellence in customer service and resolving store level problems
- -Establish sales goals, manage budgets, devise sales forecasts consistently maximizing sales and profit (took over the store which was down 15% in sales and managed to end the year -3%, the only store in the district with +10% in sales before closure for the pandemic)
- -Oversee personnel management interviewing, hiring, training, mentoring/coaching and evaluating.
Store Manager
The Childrens Place
04.2017 - 08.2019
- #1 in My Place Rewards Credit Card (MPRCC) acquisition in the District (2017-2018)
- #3 in the Region for MPRCC acquisition (2017-2018)
- #1 MPRCC effectiveness in the District (2017-present)
- Consistently increased YTD numbers over LY
- Shrink results under Company goal and stretch goal
- Promoted 2 Associates to Sales Lead position in 18 months
- Travel to other stores in the District as support for Visual and Store's Operation
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
rue21
04.2012 - 04.2017
- Came back to the company and took over store with an existing shrink of 3.53% and after 3 months brought shrink down to 1.71% below company goal of 1.75%.
- Exceeding last year's numbers in sales/coupon events and consistently in the top 3 in the district in sales.
- Selected as a member of the new store opening specialists that open new stores and relo. stores in the company.
- Promoted as Center of Excellence Manager (COEM) in the district.
- Train incoming new store managers in the district.
- Manages the highest volume store in the district.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
TJ MAXX
10.2011 - 04.2012
- Assigned as merchandising assistant manager over ladies /juniors department/accessories/lingerie.
- Assisted the store manager in the daily operations of the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Store Manager
rue21
06.2010 - 10.2011
- Took over a high shrink store (4.75%) and was able to bring it down and out of the target program for the first time since it opened in 2009. (Shrink result for September 2011 was 1.11%)
- Increased sales numbers for YTD over LY.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Manager
Cato
09.2007 - 05.2010
- Responsible of all facets of store operations: including personnel, p&l, inventory control.
- After 3 months, exceeded sales in budget and shrink was below budgeted standards.
- Highest ADS in the district and exceeded company's goal
- Brought down shrink to .06%
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
Teller
Regions Bank
04.2007 - 09.2007
- Handled bank transactions including deposits, withdrawals, check cashing, official checks and other transactions in the drive thru and the lobby.
- Assist and refer customers for loans and other services offered by the bank according to their needs.
2nd Asst. Manager
CATO
01.2007 - 04.2007
- Assisted the store manager in recruiting, hiring, training, merchandising and achieving company's goal and standards.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
- Assisted upper management in achieving sales targets through consistent monitoring of sales performance metrics.
Associate/Certified Bra Fitter
Dillards
04.2004 - 11.2006
- Assigned as key person/sales associate in lingerie department.
- Achieved certified bra fitter status in 6 months.
- The only Associate in the department to reach Dillard's $125,000 club in 6 months.
- In charge of visual merchandising in all departments assigned by Area Supervisor.
- Applied strong problem-solving skills to address unexpected challenges that arose during the fitting process.
Sales Floor Associate
Walmart
05.2003 - 04.2004
- Assigned as sales floor associate in ladies wear/purses & accessories responsible for zoning, putting up returns, making sure the merchandise is properly priced and tagged.
- Make signage, flags and labels using the telxon to ensure proper pricing on merchandise.
- Assist the department manager in stocking and merchandising new products.
- Initiate mark downs on merchandise and order out stock items when asked by the department manager.
- Display seasonal merchandise on the image racks for highest customer visibility.
- Assist in the cash register when needed.
Training coordinator/office manager
Best Help International
01.1998 - 05.2002
- In charge of recruitment and training of domestic helpers for families in Hong Kong.
- In charge of preparing and following up all documents required for employment contracts between the employer and the domestic helper for submission to Hong Kong immigration.
Asst. Manager
Sarabia Manor Hotel
09.1997 - 01.1998
- In Charge Off The Travel And Tours Program Of The Hotel.
- Arranged Packaged Tours For Local And Foreign Tourists.
Provincial Tourism Officer
Provincial Government Of Guimaras
09.1992 - 09.1997
- The First Appointed Tourism Officer Of The Newly Created Province.
- In Charge Of Tourism Programs In The Whole Province Which Consists Of 5 Towns With A Population Of 75,000.
- Responsible For Tourism Development Plans For The Provincial Government.
- Undergoe Tourism Development Training In British Columbia, Canada For 3 Months.
- Created Tourism Awareness Program For The People Of The Province.
Education
Bachelor of Science - English, Social Sciences
West Visayas State University
Iloilo City03.1992
Skills
- Client-centric approach
- Corporate governance expertise
- Strategic innovation oversight
- Collaborative team member
- Quality assurance
Languages
Filipino (Tagalog, Hiligaynon, Kiniray-A)
Fluent English
Timeline
Executive Team Lead (Specialty Sales)
Target
04.2022 - Current
Store Manager
American Eagle Outfitters
08.2019 - 04.2022
Store Manager
The Childrens Place
04.2017 - 08.2019
Store Manager
rue21
04.2012 - 04.2017
Assistant Manager
TJ MAXX
10.2011 - 04.2012
Store Manager
rue21
06.2010 - 10.2011
General Manager
Cato
09.2007 - 05.2010
Teller
Regions Bank
04.2007 - 09.2007
2nd Asst. Manager
CATO
01.2007 - 04.2007
Associate/Certified Bra Fitter
Dillards
04.2004 - 11.2006
Sales Floor Associate
Walmart
05.2003 - 04.2004
Training coordinator/office manager
Best Help International
01.1998 - 05.2002
Asst. Manager
Sarabia Manor Hotel
09.1997 - 01.1998
Provincial Tourism Officer
Provincial Government Of Guimaras
09.1992 - 09.1997
Bachelor of Science - English, Social Sciences
West Visayas State University