Donna Morales
Jefferson,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
39
39
years of professional experience
Work History
Research Analyst
U.S. Department Of Labor
09.2000 - 12.2020
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
- Interpreted data and made recommendations from findings.
- Created and maintained database to store research data.
- Mentored new hires during their onboarding period leading them towards successful integration into the team.
- Analyzed statistical data using both modern and traditional methods.
Program Technician
Department Of Motor Vehicles
10.1981 - 07.1999
- Distributed informational materials and enrollment forms to potential program users.
- Used computers to generate and process automated program forms.
- Increased productivity levels within department by creating easily accessible documentation outlining standard operating procedures for common tasks.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
Education
Associate of Arts - Criminal Justice, Psychology
San Bernardino Valley College
San Bernardino, CA06.1982
Skills
- Strong analytical skills
- Microsoft Excel
- Project Management
- Quantitative Research
- Excellent communication abilities
- Database Skills
- Computer Proficiency
Timeline
Research Analyst
U.S. Department Of Labor
09.2000 - 12.2020
Program Technician
Department Of Motor Vehicles
10.1981 - 07.1999
Associate of Arts - Criminal Justice, Psychology
San Bernardino Valley College