Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Work Preference
Timeline
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Donna Morales

Minneapolis,MN

Summary

Driven Multi-Unit Manager with a proven track record at OSL Wireless, enhancing staff productivity and customer satisfaction through strategic operations management and teamwork. Excelled in reducing turnover and boosting sales growth by fostering professional development and implementing effective sales strategies. Skilled in staff development and collaboration, achieving continuous improvement across units. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.

Overview

11
11
years of professional experience

Work History

Multi-Unit Manager

OSL Wireless
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.

Multi-Unit Manager

OSL Wireless
09.2020 - 09.2023
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.

Sales Manager

MarketSource
04.2016 - 09.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Guest Service Manager

Target
05.2013 - 09.2016
  • Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.

Mobile Department Lead

MarketSource
Woodbury, MN
2023.04 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Owen County High School
Owenton, KY
05.1982

Skills

  • Operations Management
  • Sales Growth
  • Staff Development
  • Teamwork and Collaboration

Affiliations

  • Aspire Leadership Training
  • Equal rights for all

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Important To Me

Company Culture

Timeline

Mobile Department Lead

MarketSource
2023.04 - Current

Multi-Unit Manager

OSL Wireless
09.2020 - 09.2023

Sales Manager

MarketSource
04.2016 - 09.2020

Guest Service Manager

Target
05.2013 - 09.2016

High School Diploma -

Owen County High School

Multi-Unit Manager

OSL Wireless
Donna Morales