Donna Moreno-McIver
Ormond Beach
Summary
Experienced with coordinating complex programs and managing multiple priorities. Utilizes strong organizational and communication skills to ensure project alignment and success. Track record of fostering team collaboration and adaptability in fast-paced settings.
Overview
21
21
years of professional experience
Work History
Program Coordinator
Project Future
07.2022 - 12.2022
- Coordinated program activities to align with organizational goals and enhance community impact.
- Mentored junior staff, fostering professional growth and promoting best practices within the team.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Designed program implementation and maintenance plan.
Office Manager
By Design and Associates
11.2018 - 06.2022
- Implemented process improvements that reduced operational delays and enhanced overall workflow efficiency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts to secure favorable terms for office supplies and services.
Customer Service and Dispatcher
All Freight Trucking
07.2016 - 11.2018
- Coordinated daily dispatch operations to ensure timely deliveries across service areas.
- Scheduled and organized delivery routes.
- Implemented routing strategies to optimize transport efficiency and reduce delays.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
Residential Specialist Supervisor
St Vincent de Paul Village
01.2014 - 07.2016
- Promote positive communications and working relationships among staff, volunteers, and clients
- Provide information regarding resources in the community that provide services to the homeless and lower income community
- Schedule orientation and assessments needed to enter and be in compliance with the program.
- Met with clients and documented weekly the progress of the client using a solution-focused approach to attain accountability of attaining benchmarks
- Assist clients with budgeting their income and compliance with the Required Savings Plan
- Ensure compliance with CPS reporting guidelines. Consult with HHSA worker to ensure the best interest and safety of the children in the program
- Monitored resident progress and adjusted care strategies to improve outcomes effectively.
- Upheld confidentiality standards when handling sensitive resident information or discussing private matters internally among colleagues or with outside partners/providers necessary to overall care provision efforts.
- Delivered compassionate care to residents by being empathetic, approachable, and consistently focused on their holistic wellbeing.
- Ensured safety and security within the residential facility with consistent monitoring and strict adherence to policies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Private Consultant / Before and After School Coordinator
Sweetwater Unified High School District
06.2008 - 06.2013
- Helped develop academic, enrichment and behavioral support systems that would benefit the needs of inner city students.
- Provide services for 100 to 400 students on a daily basis
- Served as a liaison between teachers and parents
- Provided direct assistance and resources for parents with income and support barriers
- Responsible for the hiring, training and management of 15-25 line staff
- Worked directly with administration to meet the needs and success of the school by providing flexibility within the program
- Established and maintained communication with members of school, community and CBO partnerships to meet the needs of students
- Responsible to tracking and complying with ASES grant funding
- Oversaw budget expenditures, payroll and purchase orders
- Developed and implemented strategic plans to enhance educational outcomes across multiple programs.
- Collaborated with faculty to design curriculum improvements aligned with district goals.
- Coordinated community engagement initiatives to foster partnerships supporting student success.
- Increased client satisfaction by providing tailored consulting services and strategic guidance.
- Influenced positive change by identifying areas of improvement and recommending innovative solutions.
Supervisor and Assistant Program Coordinator
YMCA
01.2007 - 06.2008
- Assisted in managing day-to-day operations of program
- Met weekly with Program Coordinator to ensure needs of the program and students are being met
- Responsible for the supervision and management of 15 to 20 line staff
- Created enrichment activities to fit the needs of the students
- Helped supervise and maintain safety of students in the program
Administrative Assistant/Receptionist
Pur-A-Life Water Solutions
09.2001 - 07.2006
- Maintain confidentiality of client, staff and agency information
- Interact with clients, vendors, sales and marketing staff
- Work directly with Executive Director and Owner of company
- Coordinated daily office operations, ensuring smooth workflow and efficient communication among departments.
- Managed scheduling for executive meetings, optimizing time management and resource allocation.
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ04-2026
High school diploma -
Valley View High School
Moreno Valley, CA06.1997
Skills
- Proficient in computer applications
- Client case management
- Order processing
- Office administration expertise
- Payment collection and reconciliation
- Office operations oversight
- Strategic program execution
- Forward-thinking
- Collaborative strategic planning
- Workflow refinement
- Project coordination
- Employee assessment
- Team management
- Gap analysis
- Relationship cultivation
- Detail-oriented approach
- Effective problem resolution
- Experienced in customer relations
- Collaborative decision-making
- Trustworthy and supportive colleague
- Experienced in guiding teams
- Program design expertise
- Effective troubleshooting abilities
- Cross-functional teamwork
Languages
Spanish - Fluent
Timeline
Program Coordinator
Project Future
07.2022 - 12.2022
Office Manager
By Design and Associates
11.2018 - 06.2022
Customer Service and Dispatcher
All Freight Trucking
07.2016 - 11.2018
Residential Specialist Supervisor
St Vincent de Paul Village
01.2014 - 07.2016
Private Consultant / Before and After School Coordinator
Sweetwater Unified High School District
06.2008 - 06.2013
Supervisor and Assistant Program Coordinator
YMCA
01.2007 - 06.2008
Administrative Assistant/Receptionist
Pur-A-Life Water Solutions
09.2001 - 07.2006
Bachelor of Science -
University of Phoenix
High school diploma -
Valley View High School
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